Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alma Gutierrez

Pflugerville

Summary

Detail-oriented Medical Office Assistant with expertise in electronic health records, patient scheduling, and interdepartmental communication. Committed to ensuring data accuracy and enhancing patient experiences through effective appointment coordination.

Overview

6
6
years of professional experience

Work History

Medical Office Assistant

House Call Doctors
San Diego
06.2022 - 07.2023
  • Scheduled patient appointments using electronic health record systems.
  • Managed patient inquiries and provided information about services offered.
  • Coordinated communication between patients and healthcare providers effectively.
  • Maintained organized medical records in compliance with privacy regulations.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.

Medical Office Administrative Assistant

Hector Heredia, MD
Chula Vista
07.2017 - 06.2022
  • Managed patient scheduling and appointment confirmations for a busy medical practice.
  • Assisted with medical records management and ensured data accuracy in the system.
  • Handled patient inquiries and provided information on services offered by the clinic.
  • Processed insurance claims and verified patient coverage for upcoming appointments.
  • Coordinated communication between physicians, staff, and patients for smooth operations.
  • Maintained confidentiality of sensitive patient information in compliance with regulations.
  • Ensured compliance with HIPAA regulations when handling confidential patient information.
  • Scheduled follow-up appointments for patients after their initial visit.
  • Provided customer service support to answer questions about services offered at the clinic.
  • Resolved any customer complaints promptly and effectively.
  • Answered incoming calls, scheduled appointments, and managed calendars for physicians.
  • Checked in new patients prior to their visit by entering demographic information into the electronic health record system.
  • Interacted professionally with other healthcare staff members across different departments.
  • Performed data entry tasks into computer system accurately and efficiently.
  • Coordinated with doctors' offices regarding upcoming appointment availability and changes to existing ones.
  • Assisted with filing of documents related to patient care, such as lab results, doctor's notes, and other paperwork.
  • Scheduled appointments for patients via phone and in person.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Registered patients and scheduled appointments.
  • Maintained confidentiality of records relating to clients' treatment
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Scheduled and confirmed patient appointments and consultations.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Compiled and coded patient information or data in appropriate computer system.
  • Routed laboratory or diagnostic results to appropriate staff.

Education

Bachelor of Arts - Psychology

International Education Research Foundation, INC
Culver City, CA
12-2019

Skills

  • Electronic health records
  • Patient scheduling
  • Medical terminology
  • Insurance verification
  • Data accuracy
  • Appointment coordination
  • Interdepartmental communication
  • Attention to detail
  • Conflict resolution
  • Appointment reminders
  • Data entry
  • Patient referrals
  • Positive attitude
  • Medical records confidentiality

Timeline

Medical Office Assistant

House Call Doctors
06.2022 - 07.2023

Medical Office Administrative Assistant

Hector Heredia, MD
07.2017 - 06.2022

Bachelor of Arts - Psychology

International Education Research Foundation, INC

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