Alma Hadzic
Seattle,WA
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 11 years of experience in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
13
13
years of professional experience
Work History
Lead Barista
Snoqualmie Casino
06.2023 - 09.2023
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Followed exact recipes for mixing and preparing beverage and food items.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista Manager
Grumpy D's Coffee House
03.2011 - 12.2019
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Cleaned counters, machines, utensils, and seating areas daily
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Used POS system to accurately enter orders and process payments
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Completed successful daily cash audits to correctly balance drawers at end of shifts
- Operated espresso machines and commercial coffee brewers to create beverages
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
- Learned special recipe items and seasonal offerings to best meet customer needs
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
BA in Business Administration: Finance -
Seattle University
Seattle, WA03.2023
Skills
- Knowledge of Various Espresso Machines/Grinders
- Excellent Math Skills
- Register Balancing
- Daily Cash Management
- Guest Satisfaction
- Hospitality and Professionalism
- Upselling
- Attention to Detail
- Employee Management
- Decision-Making
- Inventory Control
Timeline
Lead Barista
Snoqualmie Casino
06.2023 - 09.2023
Barista Manager
Grumpy D's Coffee House
03.2011 - 12.2019
BA in Business Administration: Finance -
Seattle University
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