Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Alma Mahmutagic

Saint Louis,MO

Summary


Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

11
11
years of professional experience

Work History

Customer Service- Multi-Focus L3 (AET )

Block
04.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Built out a Return of Leave training/ project

Senior Loan Officer

First Missouri Credit Union
02.2018 - 04.2022
  • Collaborated with underwriting team to expedite loan processing times and ensure timely closings for clients.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with borrowers, resulting in high levels of customer satisfaction and repeat business.
  • Cultivated referral network with real estate agents, builders, and other professionals to generate new business leads.
  • Managed a diverse portfolio of loans while maintaining low default rates through careful risk assessment and proactive borrower support.
  • Streamlined internal processes for increased productivity by implementing time-saving tools and best practices within the team.
  • Increased mortgage revenue by developing targeted marketing campaigns aimed at specific customer segments.
  • Enhanced loan application process by streamlining documentation and improving communication channels with clients.
  • Established a reputation as an expert in various loan programs, becoming a trusted resource for colleagues and clients alike.

Business Development Officer

Gateway Metro Federal Credit Union
10.2014 - 01.2022
  • Generated new business with marketing initiatives and strategic plans.
  • Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
  • Collaborated with cross-functional teams for the successful execution of business development initiatives.
  • Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
  • Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

High School Diploma -

Mehlville High School
3200 Lemay Ferry Rd
05-2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure

Accomplishments

  • Resolved product issue through consumer testing.
  • Co-developed a Leave of Absence initiative as part of a 3-person team, enabling the successful retraining of 28 employees from May 2024 to April 2025
  • Audited and updated internal tools to streamline onboarding and enhance training effectiveness

Languages

Croatian
Full Professional

Timeline

Customer Service- Multi-Focus L3 (AET )

Block
04.2022 - Current

Senior Loan Officer

First Missouri Credit Union
02.2018 - 04.2022

Business Development Officer

Gateway Metro Federal Credit Union
10.2014 - 01.2022

High School Diploma -

Mehlville High School

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Alma Mahmutagic