Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Alma Harrington

Beaumont,TX

Summary

Dynamic professional with a proven track record. Recognized for strong analytical problem-solving and a detail-oriented approach. Committed to fostering positive relationships and delivering exceptional service in fast-paced environments.

Overview

2017
2017
years of professional experience

Work History

Online Reseller

Self-employeed
2016 - 2025
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
  • Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
  • Continuously expanded product knowledge through research, ensuring the ability to provide expert advice on a diverse range of items offered for sale.
  • Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
  • Provided personalized assistance to shoppers seeking advice on product selection or usage tips, building rapport with customers that resulted in positive reviews on seller profiles.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Optimized product listings for search engines to increase visibility and drive traffic to listings.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.

Accounts Payable Coordinator

Conn's Home Plus Corporate Office
02.2014 - 06.2016
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Processed check disbursements and reconciled related ledger.
  • Assisted with month-end closing tasks, ensuring timely completion of financial statements.
  • Completed month-end closings with journal entries and reconciling accounts.
  • Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
  • Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
  • Provided regular updates on outstanding invoices to management, enabling informed decision-making regarding cash flow management strategies.
  • Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
  • Improved supplier satisfaction with prompt query resolution and clear communication.
  • Maintained accurate financial records and contributed to successful audit outcomes with meticulous documentation.
  • Facilitated smooth year-end closing by organizing and reconciling accounts payable records.
  • Achieved timely payment cycles, scheduling and executing payment runs according to supplier agreements.
  • Streamlined communication with suppliers, establishing dedicated channel for invoice inquiries and updates.
  • Reduced late payment fees and maintained good credit standing by prioritizing invoices based on due dates.
  • Reached out to vendors to verify information and follow up on client issues.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from vendors.
  • Entered figures using 10-key calculator to compute data quickly.
  • Handled day-to-day accounting processes to drive financial accuracy.


Operations Manager

Dustbusters Janitorial Service
01.2010 - 12.2013
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Inventory and Shipping Clerk

Genco Distribution
06.2007 - 09.2009
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
  • Operated motorized pallet jack to move outgoing shipments to loading area when necessary.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Tax and Finance Coder

Private School Aid Services
04.2006 - 04.2007
  • Maintained high coding standards by adhering to industry best practices.
  • Expedited project completion timelines with strong time management skills and adherence to deadlines.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Input data into computer programs and filing systems.
  • Verified accuracy of applicant information and records.
  • Utilized electronic record systems to store, retrieve and process applicant data.
  • Researched and resolved record discrepancies.

Circulation Accountant

The Daily Times
11.2004 - 03.2006
  • Reconciled accounts and documented cash and credit transactions.
  • Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
  • Used advanced software to prepare documents, reports, and presentations.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Prepared corporate tax forms.
  • Supported strategic decision-making by providing accurate and timely financial reports to executive management.
  • Enhanced financial accuracy by meticulously reconciling bank statements and financial records monthly.
  • Provided journal entries and performed accounting on accrual basis.
  • Trained new employees on accounting principles and company procedures.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Handled day-to-day accounting processes to drive financial accuracy.

Field Office Supervisor for Initial Operations

ABB Lummus Global
08.1999 - 12.2003
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
  • Created, prepared, and delivered reports to various departments.
  • Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
  • Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
  • Facilitated smooth communication between departments, promoting collaboration and problem-solving efforts.
  • Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
  • Ensured compliance with federal regulations regarding labor laws, taxes, payroll processing while maintaining accurate records.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Completed weekly payroll for approximately 20 employees.

Education

High School Diploma -

Vidor High School
Vidor, TX
05-1998

Skills

  • Diversity appreciation
  • Strong interpersonal skills
  • Effective time management
  • Detail-oriented approach
  • Analytical problem-solving
  • Multitasking Abilities
  • Consistent reliability
  • Strong organizational abilities
  • Flexibility
  • Office administration
  • Computer proficiency
  • Courteous and professional

Interests

  • Avid Reader
  • Community Cleanup
  • I enjoy helping others and giving back to the community
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Stand-up Paddleboarding (SUP)
  • Camping
  • Kayaking
  • Yoga
  • I have a passion for photography and editing photos
  • Volunteer Work
  • Passionate about balancing physical health with mental and emotional wellness
  • Environmental Stewardship
  • Running
  • Regularly practice mindfulness and meditation for overall wellness
  • Documenting and sharing travel experiences
  • Crocheting
  • Backpacking and Hiking
  • High-Intensity Interval Training

Timeline

Accounts Payable Coordinator

Conn's Home Plus Corporate Office
02.2014 - 06.2016

Operations Manager

Dustbusters Janitorial Service
01.2010 - 12.2013

Inventory and Shipping Clerk

Genco Distribution
06.2007 - 09.2009

Tax and Finance Coder

Private School Aid Services
04.2006 - 04.2007

Circulation Accountant

The Daily Times
11.2004 - 03.2006

Field Office Supervisor for Initial Operations

ABB Lummus Global
08.1999 - 12.2003

Online Reseller

Self-employeed
2016 - 2025

High School Diploma -

Vidor High School

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