Alma Hernandez
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fast learner and bilingual, spanish is my primary language.
Overview
18
18
years of professional experience
Work History
POST CONSTRUCTION CLEANING
ANA GUZMAN
San Antonio, TX
04.2022 - Current
- Assisted with post-construction cleanup and maintenance.
- Attention to detail
- Following directions
Jewelry Sales Consultant
Self-employeed
San Antonio, TX
11.2015 - 05.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Dispatcher
SOUTH TEXAS APPLIANCE REPAIR
San Antonio, TX
11.2007 - 02.2013
- Communicated with drivers and personnel to coordinate timely delivery of parts and service.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of appliance parts.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Generated reports to track repairs and maintain proper records and documentation.
Sales Manager
Joey Records Inc - Discosjoey
San Antonio, TX
10.2005 - 02.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
Education
GED -
Las Palmas Branch Library
San Antonio, TX09.2003
Skills
- Inventory Restocking
- Maintaining Clean Work Areas
- Safety and Cleanliness Standards
- Handling Procedures
- Customer Needs Assessments
- Organizational Skills
- Customer Experience
- People Skills
- Adjusting Routes
- Excellent Communication Skills
Languages
Spanish
Native or Bilingual
Timeline
POST CONSTRUCTION CLEANING
ANA GUZMAN
04.2022 - Current
Jewelry Sales Consultant
Self-employeed
11.2015 - 05.2020
Dispatcher
SOUTH TEXAS APPLIANCE REPAIR
11.2007 - 02.2013
Sales Manager
Joey Records Inc - Discosjoey
10.2005 - 02.2007
GED -
Las Palmas Branch Library