Alma Hernandez
B.S. Business Administration
El Paso,TX
Summary
Organized and dedicated Businesswoman with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Well-versed in business practices being able to adapt into any setting as well as self-motivated to perform effectively in independent or team environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level Bank Teller position.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
Work History
Order Fulfillment Associate
Macys Department Store
El Paso, TX
01.2021 - 02.2022
- Followed procedures at all times for personal and team safety.
- Conducted cycle counts and reconciled problems within distribution operations.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
Administrative Assistant
Verizon Wireless
El Paso, TX
04.2002 - 11.2002
- Conducted credit checks for potential customers.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Executed record filing system to improve document organization and management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
Furr's Supermarket
Alpine, TX
03.1994 - 03.2001
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Assisted with accounting functions, inventory control, merchandising and loss prevention.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
Education
Bachelor of Science - Business Administration
Sul Ross State University
Alpine, TX 01.1994 -
Skills
Multitasking and Prioritization
Spanish Speaking
Customer relationship development
Office administration
Complaint resolution
Professional telephone demeanor
Money handling abilities
Recordkeeping
Account management
Timeline
Order Fulfillment Associate
Macys Department Store
01.2021 - 02.2022
Administrative Assistant
Verizon Wireless
04.2002 - 11.2002
Customer Service Manager
Furr's Supermarket
03.1994 - 03.2001
Bachelor of Science - Business Administration
Sul Ross State University
01.1994 -