Alma Hernandez

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Make schedules to make sure my area would alway be covered. Order and stock merchandise. Leave detail directions for my associates to follow to get the works done.

• Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
• Created monthly schedules for staff members to ensure adequate coverage during peak hours.
• Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
• Collaborated with other departments to ensure smooth flow of operations across multiple teams.
• Monitored daily sales figures to track trends in customer buying behavior.
• Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
• Identified training needs among staff members and organized relevant workshops accordingly.
• Handled shift overstock, restocking and inventory control.
• Worked closely with sales associates to complete tasks.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.