Summary
Overview
Work History
Education
Skills
Traits
Accomplishments
Certification
Languages
Timeline
Generic

Alma Herrera

Madera,USA

Summary

Experienced in fast-paced front office and administration roles, adept at multitasking and quick learning. Skilled in customer service, organization, and time management.

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

Compassionate and dedicated, with solid understanding of patient care principles and clinical practices. Possesses foundational knowledge of medical terminology and patient assessment techniques, coupled with proficiency in basic life support and electronic health record management. Committed to delivering high-quality care and positively impacting patient outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

Crmc
04.2024 - Current
  • Provides excellent customer service to patients and visitors
  • Utilizes computer systems to register patients and verify insurance information
  • Works collaboratively with other healthcare professionals to ensure efficient patient flow
  • Maintains patient confidentiality and adheres to HIPAA regulations
  • Updates patient demographics and medical records accurately
  • Coordinates with insurance companies to obtain pre-authorizations as needed
  • Works in a fast-paced environment with attention to detail

Front Office

PCCC Surgical Center
08.2022 - 11.2022
  • Greet and assist patients
  • Answer phone calls and direct inquiries
  • Schedule appointments and made sure they had a procedure referral attached
  • Maintain cleanliness and organization of front office
  • Collect and process payments
  • Verify insurance information
  • Assist with patient check-in and check-out
  • Order and maintain office supplies
  • Coordinate with medical staff for patient care
  • Follow and enforce company policies and procedures
  • Make sure my schedules were full

Front Desk Clerk

Lags Spine and sportcare
06.2016 - 06.2019
  • Provide exceptional customer service to patients and visitors
  • Answer phone calls and direct them to the appropriate department
  • Schedule appointments and maintain appointment calendar
  • Verify insurance information and collect co-pays
  • Maintain a clean and organized front desk area
  • Assist with administrative tasks as needed
  • Greet patients with a friendly and welcoming attitude
  • Ability to multitask in a fast-paced environment
  • Strong communication and interpersonal skills
  • Bilingual communication skills

Education

Certified Nursing Assistant -

Fresno Adult School
Fresno, CA

High School -

Madera South High School
Madera, CA
06.2014

Skills

  • Stocking
  • Inventory
  • Time Management
  • Multitasking
  • Cash Management
  • Medical terminology

Traits

  • Friendly, I am cheerful, kind, polite, and interested in what others have to say.
  • Ambitious, I am strongly driven to succeed.
  • Passionate, I am enthusiastic, positive, and eager to do great work.
  • Hardworking, I put my best effort into everything I do.
  • Caring, I use my words and actions to help others without expecting anything in return.

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.

Certification

CNA certification and BLS

Languages

Spanish
Professional Working

Timeline

Patient Access Specialist

Crmc
04.2024 - Current

Front Office

PCCC Surgical Center
08.2022 - 11.2022

Front Desk Clerk

Lags Spine and sportcare
06.2016 - 06.2019

High School -

Madera South High School

Certified Nursing Assistant -

Fresno Adult School

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