ALMA HURTADO
Fort Worth
Summary
Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable employee seeking Scheduling position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Cashier/Tech in Training
Cook Childrens Hospital
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Patient Care Technician
Texas Health
10.2022 - 04.2023
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Documented patient information and care activities in electronic health record.
Patient Care Tech
Texas Health Resources HEB
10.2022 - 04.2023
- Maintained clean and safe environment to promote patient safety and comfort.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Delivered high-quality care to post-surgery patients in hospital facility.
Dialysis Technician
DaVita
01.2022 - 03.2023
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Performed routine quality control and safety checks on all equipment.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
- Recorded client data on hemodialysis flow chart.
Scheduler
Solis Mammography
06.2021 - 01.2022
- Generated department orders and accompanying documentation.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
Front Desk Agent
Andaz San Diego
09.2016 - 03.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
Cashier Team Lead
Walgreens
01.2012 - 09.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Operated POS cash register and equipment to collect payments.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Alleviated customer service needs with policy-appropriate solutions.
Education
Bachelor of Science - Data Science And Analytics
The University of Texas At Arlington
Arlington, TX05.2026
Associate of Science - Computer Science
San Diego Mesa College
San Diego, CA05.2021
Skills
- Experience
- Customer Service
- Time Management
- Punctual and Dependable
- Decision Making
- Problem-Solving
- Indirect Patient Care
- Self-Driven and Motivated
- Procedure Assistance
- Attention to Detail
- Team Collaboration
- Patient Relations
- Patient Care
- Treatment Plan Development
- Patient Care Technician (PCT)
- Medical Terminology
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier/Tech in Training
Cook Childrens Hospital
03.2023 - Current
Patient Care Technician
Texas Health
10.2022 - 04.2023
Patient Care Tech
Texas Health Resources HEB
10.2022 - 04.2023
Dialysis Technician
DaVita
01.2022 - 03.2023
Scheduler
Solis Mammography
06.2021 - 01.2022
Front Desk Agent
Andaz San Diego
09.2016 - 03.2020
Cashier Team Lead
Walgreens
01.2012 - 09.2016
Bachelor of Science - Data Science And Analytics
The University of Texas At Arlington
Associate of Science - Computer Science
San Diego Mesa College
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