Alma Ibarra
City of Angels,CA
Summary
Compassion case manager experienced in coordinating care for disadvantaged individuals. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Strong communication and management skills and committed to inspiring community service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Resiliency Village
10.2021 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Enhanced client self-sufficiency through the coordination of relevant community resources and services.
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living residence.
- Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations long-term.
- Monitored and tracked client progress through comprehensive case notes and program evaluation efforts while adapting services as needed.
- Fostered a sense of community among clients by organizing group events or outings that encouraged social interaction and skill-building opportunities.
- Developed partnerships with community organizations to expand services and referrals.
Paraeducator
Mark Twain Elementary
01.2019 - 01.2020
- Assisted instructional personnel with presentation of learning materials and in the conduct of instructional exercises
- Tutored individual students and small groups of students to reinforce and follow-up learning
- Monitored and assisted students in drill, practice, and study activities as follow-up to the presentation of instructional concepts by instructional staff
- Directed students into safe learning activities and functions, and assisted in the shaping of appropriate social behaviors
- Assisted in the management of student behavior through the use of positive strategies and techniques
- Prepared and assisted in the preparation of a variety of instructional materials and learning aids for use with individual or small group of students
- Maintained a variety of records and files, including confidential student records and information
- Operated and assisted students in the operation of a variety of instructional media machines and equipment.
Licensed Optician
Costco Wholesale
01.2017 - 01.2018
- Assist members with selection of frame and lenses based on prescription needs while meeting weekly benchmarks
- Work with AS400 to create member profile and process orders
- Maximize insurance benefits and process billing online
- Perform dispensing procedures including frame adjustments and repairs
- Perform handling of cash and credit cards on register
- Answer multiphone line system and handle inquiries or transfer to necessary department
- Mentor optician apprentices on any troubleshooting issues
- Participate in inventory auditing.
Certified Optician
Spectrum Optometric Center
01.2013 - 01.2016
- Work with patients to assess and educate them on their eyewear needs
- Assist in frame and lens selection based on prescription and patient lifestyle
- Verify insurance and retrieve authorizations
- Bill insurance and follow up on delayed claims
- Inspect glasses, check prescriptions for accuracy upon arrival
- Notify patients of glasses arrival, dispense and perform adjustments
- Select frames for purchase from Frame Vendors
- Schedule appointments and call patients for reminders and recalls
- Assist Doctor on any requests
- Process cash and credit card payments
- Record daily financial information on excel.
Education
Master of Arts - Counseling
Palo Alto University
Palo Alto, CA06.2025
Bachelor of Arts - Psychology
California State University - Stanislaus
Turlock, CA05.2002
Skills
- Records Management
- Care Coordination
- Referral Coordination
- Client Advocacy
- Community Resources
- Organization and Multitasking
- Interdisciplinary Collaboration
- Emotional Awareness
- Fluent in Spanish
Accomplishments
Developed the Pathways program for Resiliency Village clients to support them with the necessary skills needed in securing and maintaining permanent housing, employment, and positive outcomes
coursework
- Clinical Skills
- Law and Ethics
- Sociology of Human Stress
- Social Problems
- Social Psychology
- Abnormal Psychology
- Research Methods
- Intro to Psych Methods
- Intro to Counseling Theory
- Intro to Psychological Testing
Affiliations
- gardening, reading, hiking, seminars, conferences
Certification
Substance Use Disorder Registered Counselor- CADTP #14916
Somatic EMDR Therapy Certificate- The Embody Lab
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Case Manager
Resiliency Village
10.2021 - Current
Paraeducator
Mark Twain Elementary
01.2019 - 01.2020
Licensed Optician
Costco Wholesale
01.2017 - 01.2018
Certified Optician
Spectrum Optometric Center
01.2013 - 01.2016
Master of Arts - Counseling
Palo Alto University
Bachelor of Arts - Psychology
California State University - Stanislaus
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