Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alma Vazquez

Glendale,AZ

Summary

  • Excellent customer service
  • Skilled in assisting customers
  • Managing a high level of productivity in the work environment
  • Applying understanding when dealing with problems involving variable and standardized situations
  • Organized and great at attention to detail
  • Ability to perform 10-key by touch accurately, computer skills, Word, Excel, PowerPoint, Outlook
  • Experienced in receiving, processing, and managing inventory products.
  • Certified in driving forklifts and other machinery
  • Skilled in managing customer service teams and improving operational efficiency. Possess strong leadership skills with proven success in problem-solving, conflict resolution, and communication. Demonstrated ability to deliver high-quality customer service while maintaining strict adherence to company policies. Previous work resulted in improved team performance and enhanced customer satisfaction rates. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

38
years of professional experience

Work History

Southwest Key Program

Youth-care Worker
05.2023 - 07.2025

Job overview

  • Provided direct care services to youth
  • Intakes and flyouts services, completed necessary paperwork, and provided the youth with an overview of the program
  • Trainer, Trained employees on intake services
  • The medical department is a medical runner

Target warehouse

Warehouse Inbound
03.2022 - 01.2023

Job overview

  • FT, Power Equipment operator
  • Receiving, pick, put away, pack out
  • Inventory control/Quality Assurance
  • Replantear, Consolidar

Macy's Bloomingdale's

Warehouse
06.2019 - 02.2022

Job overview

  • Receiving, Pick, put away, Pack out
  • Replantear, Consolidar
  • Inventory Control/Quality Assurance
  • FT, Power Equipment Operator
  • Shift Leader, Home Department
  • Leader, ran the floor, and was responsible for more than 20 people

San Carlos Bay restaurant

Supervisor and Cashier
02.2016 - 12.2018

Job overview

  • Customer service
  • Managed vendors' requests for payment
  • Assigned checks for employees
  • Waitress

Nelipak SW America

Processor of products
09.2012 - 12.2015

Job overview

  • Processed medical products
  • Inventory
  • Packaging

Tio Rico Auto Title Loan

Loan Officer
06.2012 - 09.2012

Job overview

  • Providing Loan services
  • Customer service
  • Cashier

Express Taxes and Service

Tax Preparer
01.2012 - 05.2012

Job overview

  • Preparing taxes
  • Customer service
  • Providing tax services

Alpha Financial, LLC

Business Owner
11.2009 - 11.2011

Job overview

  • Preparing taxes
  • Proven leadership skills by completing minding store task
  • Knowledgeable in budgeting and collecting revenue
  • Customer service

Atlantic Mortgage

Processor / Loan Officer
02.2007 - 12.2008

Job overview

  • Telemarketing
  • Crossing to customers
  • Customer service

H&R Block

Tax Preparer
01.2008 - 04.2008

Job overview

  • Preparing Taxes
  • Customer service

H&R Block

Tax Preparer
01.2007 - 04.2007

Job overview

  • Preparing Taxes
  • Cross-selling products while providing excellent customer service

Eagle First Mortgage

Processor/Supervisor
02.2005 - 02.2007

Job overview

  • Supervising the Department of Processing
  • Direct contact with Bank Representatives
  • Customer Service
  • Approving and Concluding Mortgage Loans
  • Opening Title Loads for Properties, Requesting Appraisals, and Prequalification of Mortgage Insurance
  • Completing Contracts for Purchase, Sales, and Rents
  • Requesting verification of BOE, BOM, and BOD
  • Preparing Documents for Escrow of Purchase and Refinance

Union Ganadera Regional de Sonora (UGRS Mexico)

Bookkeeping Assistant
06.1995 - 12.1998

Job overview

  • Bookkeeping assistant
  • Cashier
  • Customer service

Banco Nacional de México (BANAMEX)

Cashier
01.1988 - 01.1991

Job overview

  • Cashier
  • Customer Service

Education

Westford College
Phoenix, Arizona

Real Estate
03.2012

Glendale Community College
Phoenix, Arizona

Real Estate
08.2011

H&R Block
Phoenix, AZ

Tax Preparation
09.2005

University of Sonora
Hermosillo, Sonora

Business Administration
06-1991

Colegio de Bachilleres
Hermosillo, Sonora

High school diploma
05.1989

Skills

  • Customer service skills
  • Customer service and care
  • Problem solving
  • Data entry and reporting
  • Team supervision
  • Leadership
  • Conflict resolution
  • Staff supervision
  • Youth care services
  • Intake processing
  • Cash handling
  • Training and development
  • Effective communication

Timeline

Youth-care Worker

Southwest Key Program
05.2023 - 07.2025

Warehouse Inbound

Target warehouse
03.2022 - 01.2023

Warehouse

Macy's Bloomingdale's
06.2019 - 02.2022

Supervisor and Cashier

San Carlos Bay restaurant
02.2016 - 12.2018

Processor of products

Nelipak SW America
09.2012 - 12.2015

Loan Officer

Tio Rico Auto Title Loan
06.2012 - 09.2012

Tax Preparer

Express Taxes and Service
01.2012 - 05.2012

Business Owner

Alpha Financial, LLC
11.2009 - 11.2011

Tax Preparer

H&R Block
01.2008 - 04.2008

Processor / Loan Officer

Atlantic Mortgage
02.2007 - 12.2008

Tax Preparer

H&R Block
01.2007 - 04.2007

Processor/Supervisor

Eagle First Mortgage
02.2005 - 02.2007

Bookkeeping Assistant

Union Ganadera Regional de Sonora (UGRS Mexico)
06.1995 - 12.1998

Cashier

Banco Nacional de México (BANAMEX)
01.1988 - 01.1991

Westford College

Real Estate

Glendale Community College

Real Estate

H&R Block

Tax Preparation

University of Sonora

Business Administration

Colegio de Bachilleres

High school diploma

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Alma Vazquez