Alma Jones
Theodore,AL
Summary
Dynamic leader with proven property management expertise honed at Gulf Coast Realty & Management, adept at boosting tenant satisfaction and maximizing rental revenue. Excelled in eviction procedures and tenant relations, enhancing operational efficiency by 30%. Skilled in verbal communication and team collaboration, consistently achieving high levels of tenant and staff satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Property Manager/ Office Administrator
Gulf Coast Realty & Management
04.2020 - 12.2024
- Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
- Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
- Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
- Collaborated with real estate agents to showcase available units and attract potential tenants during open houses or private showings.
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Reduced property vacancies with targeted marketing campaigns, thorough applicant screenings, and timely followups.
- Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Maintained a safe living environment for tenants by conducting regular property inspections, initiating repairs as needed, and enforcing lease terms regarding safety regulations.
- Managed multiple simultaneous projects such as renovations or capital improvements to enhance property value while minimizing disruptions to tenants.
- Administered detailed record-keeping systems to ensure compliance with federal housing laws and local ordinances governing residential properties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed bi-weekly payroll for Number employees.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Community Property Manager
Lilly Circle Properties
06.2015 - 11.2019
- Managed property maintenance tasks for a well-kept, visually appealing community.
- Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across the team.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Streamlined rent collection processes, significantly reducing late payments.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Collaborated with local authorities to address neighborhood concerns and uphold positive relations between the property management team and surrounding community members.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
Administrative Manager
White MD Dental
12.2014 - 02.2018
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Completed bi-weekly payroll for Number employees.
Professional Commercial Cleaner/ Supervisor
Janiking Cleaning Services
10.2011 - 08.2013
- Delivered reliable service under time constraints, minimizing disruptions to regular business operations for clients.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Health Care Assistant
Always Caring
12.2009 - 12.2011
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care to Type patients in hospital facility.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Caregiver Attendant
On Call Care Services
12.2006 - 12.2010
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Enhanced family satisfaction by maintaining open lines of communication and addressing concerns promptly.
- Assisted patients with daily living activities, promoting independence and dignity.
- Educated families on caregiving techniques, empowering them to participate in their loved one''s care effectively.
- Conducted regular assessments of patient needs, adjusting care plans as necessary for improved quality of life.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Collaborated closely with multidisciplinary teams to develop comprehensive care plans that addressed all aspects of the client's wellbeing.
- Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Buisness Office Administration 2 - Business Administration And Management
Gulfport Job Corps
Gulfport, MS08.2005
Skills
- Tenant Engagement
- Property Assessment
- Scheduling and planning
- Eviction procedures
- Rent collection
- Property management expertise
- Marketing and advertising
- Building maintenance coordination
- Legal documentation
- Fair housing compliance
- Lease administration
- Time management
- Leadership and supervision
- Verbal communication
- File organization
- Office administration
- Inbound phone call handling
- Scheduling appointments
- Office management
- Database entry
- Telephone reception
- Operations management
- Supply inventory
- Staff management
- Scheduling
- Managing office supply inventory
- Administrative support
- Schedule and calendar management
- Mail handling
- Customer relationship management (CRM)
- Payroll administration
- Payroll
- Word processing
- Spreadsheet development
- Business administration
- Report preparation
- Office supply management
- Billing oversight
- Software expertise
- Expert in software
Certification
Businesses Office Tech 1
Business Office Tech 2
Dental Assistant
Restoration of Commercial Property
Timeline
Property Manager/ Office Administrator
Gulf Coast Realty & Management
04.2020 - 12.2024
Community Property Manager
Lilly Circle Properties
06.2015 - 11.2019
Administrative Manager
White MD Dental
12.2014 - 02.2018
Professional Commercial Cleaner/ Supervisor
Janiking Cleaning Services
10.2011 - 08.2013
Health Care Assistant
Always Caring
12.2009 - 12.2011
Caregiver Attendant
On Call Care Services
12.2006 - 12.2010
Businesses Office Tech 1
Business Office Tech 2
Dental Assistant
Restoration of Commercial Property
Buisness Office Administration 2 - Business Administration And Management
Gulfport Job Corps
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