Alma Kanu

• Maintained strict adherence to HIPAA regulations while handling sensitive patient information and data securely.
• Provided exceptional patient experience by maintaining a professional and empathetic demeanor during interactions with patients and their families.
• Assisted in the administration of medications, ensuring accuracy for optimal patient outcomes.
• Monitored vital signs accurately, promptly reporting any irregularities or significant changes to nursing staff.
• Supported nursing staff during medical procedures, ensuring that all necessary equipment was prepared and readily available.

Duration: May 2017 to August 2017; June 2018 to August 2018; June 2019 to August 2019; May 2021 to August 2021; June 2022 to October 2022; January 2023 to October 2023

• Processed payments, returns, and exchanges using pharmacy POS system to accurately manage transactions.
• Confirmed customer information and insurance eligibility for prescriptions.
• Greeted customers at counter and provided excellent customer service.
• Organized pharmacy area to maintain clean and orderly environment.
• Stocked shelves with medications and other pharmacy items for consistent availability.
• Learned mechanism of action of various drugs, and what it's used to treat.
• Learned names of different medications.

Duration: September 2019 –December 2019; September 2021-December 2021; January 2022 -May 2022

• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Processed payments
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

• Maintained the front register and coordinated drive-through sales
• Acquired time management and multitasking training
• Acquired customer service skills