Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Alma Kazic

Katy

Summary

Hardworking and dedicated customer service professional with 15+ years of experience in various roles, including store management, front desk agent, and direct care worker/kitchen manager. Proven track record of providing exceptional customer service and ensuring compliance with health and safety regulations. Skilled in food handling, preparation, and safety, as well as kitchen management and customer support. Proficient in Microsoft Office and Oracle. Possesses a Certificate in Criminal Justice and a High School Diploma in General Studies.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Manager

Money Matters
06.2023 - 03.2025
  • Maximized profitability by increasing sales, building a customer base, controlling expenses, and preventing cash losses
  • Supported the company's goals by focusing on superior customer service and work efficiency
  • Performed various clerical duties, legal filings, proceedings, and court hearings
  • Verified and examined information accuracy of loan applications
  • Debt collecting set ACH payments, handled processing vehicle titles and all activities related to title/liens and holds
  • Cash handling, closing daily reports pertaining, to daily cash, and loans, performing accounting duties and monthly budget
  • Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
  • Developed and executed marketing campaigns to increase brand awareness and attract new customers
  • Ensured compliance with company policies, procedures, and safety regulations at all times
  • Implemented customer service initiatives that improved overall satisfaction ratings by XX%

Front Desk Agent

Holiday Inn Express
01.2018 - 07.2023
  • Registered & processed guests and their assigned rooms, and accommodated guests' requests
  • I communicated with the hotel staff on the status of guest rooms, upsold guest rooms, and processed reservations
  • Answered phones, guest inquiries, and customer service, and handled cash and credit card payments and transactions
  • Acted as duty manager, in the absence of the general manager: MS Office (including Word, Excel, and PowerPoint), Oracle, Opera System, and the Internet
  • Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
  • Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
  • Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
  • Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
  • Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
  • Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
  • Maintained a clean and organized front desk area at all times for efficient operations
  • Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
  • Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
  • Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
  • Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
  • Trained new front desk agents on standard operating procedures and customer service best practices

Direct Care Worker/ Kitchen Manager

Weems Community Mental Health Center
06.2021 - 09.2022
  • Coordinated and supervised kitchen staff according to food safety standards
  • Hired and trained new staff
  • Performed quality control on food
  • Ordered inventory to keep up with demand
  • Monitored kitchen operations to ensure compliance with health and fire department regulations
  • Ensured compliance with state, federal, and local food handling requirements and standards
  • Cooked and prepared food for the clients
  • SafeServ Certified
  • Ensured the well-being of patients and provided a positive, supportive, and structured environment
  • Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or per individualized supervision guidelines as needed
  • Documented timely, accurate, and appropriate clinical information in patient's medical records
  • Assisted in providing a safe, secure, and comfortable environment for patients, significant others, and staff
  • Interacted routinely with patients, observed behaviors, and communicated significant observations to nursing staff
  • Oversee or assist patients with activities of daily living, including toileting, bathing, dressing, grooming, oral hygiene, meals, snacks, hydration changing bed linens
  • Obtained patient's vital signs, height, and weight as assigned and documented in patient record
  • Participated in outdoor activities as well as the smoking breaks provided for the clients
  • Engaged patients in activities and interactions designed to encourage the achievement of treatment goals
  • Completed and maintained required documentation
  • Assisted with follow-up and paperwork as required on incidents and events that have taken place in the facility
  • Provided transportation for patients
  • Admittance and de-escalation of irate or combative patients

Education

Certificate - Criminal Justice

Colorado Christian University
Lakewood, CO
12.2015

High School Diploma - General Studies

Ingraham High School
Seattle, WA
06.1998

Skills

  • ACH
  • Food Handling
  • Food Preparation
  • Title Processing
  • Microsoft Powerpoint
  • Food Safety
  • Oracle
  • Food Production
  • Kitchen Management Experience
  • Customer service
  • Office Management
  • Trilingual
  • Store Management Experience
  • POS

Certification

  • ServSafe
  • CPR Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

Croatian
Native or Bilingual
English
Full Professional

Timeline

Store Manager

Money Matters
06.2023 - 03.2025

Direct Care Worker/ Kitchen Manager

Weems Community Mental Health Center
06.2021 - 09.2022

Front Desk Agent

Holiday Inn Express
01.2018 - 07.2023

Certificate - Criminal Justice

Colorado Christian University

High School Diploma - General Studies

Ingraham High School

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Alma Kazic