Alma Kulovac
Lawrenceville,GA
Summary
Hardworking and reliable employee with extensive background providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Front End Associate
Chick-fil-A
05.2021 - 07.2023
- Maintained clean and clutter-free front-end area.
- Operated register for cash, check and credit card transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
Front Desk Receptionist
Tax Firm
01.2022 - 04.2022
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Drafted professional business documents, spreadsheets and correspondence.
- Scheduled and confirmed appointments
Loan Officer Assistant
Atlanta title loan
02.2021 - 12.2021
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, and answering phones.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
Truck Unloader
AutoZone
06.2020 - 01.2021
- Unloaded parcels from truck with care to avoid damage
- Lifted Heavy objects by hand or by using a power hoist
Customer Service Representative
The Myers Group
01.2019 - 05.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Conducted phone interview for medical surveys, accurately recorded responses and made sure surveys were completed successfully
Front End Associate
McDonald’s
10.2017 - 09.2018
- Processed and completed cash or credit transactions accurately
- Worked closely with frond end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2019
Skills
- Bilingual in English and Bosnian
- Typing ability of 18WPM
- Experience in using Microsoft office
- Excellent communication skills
Languages
bosnian
Native or Bilingual
Timeline
Front Desk Receptionist
Tax Firm
01.2022 - 04.2022
Front End Associate
Chick-fil-A
05.2021 - 07.2023
Loan Officer Assistant
Atlanta title loan
02.2021 - 12.2021
Truck Unloader
AutoZone
06.2020 - 01.2021
Customer Service Representative
The Myers Group
01.2019 - 05.2020
Front End Associate
McDonald’s
10.2017 - 09.2018
High School Diploma -
Central Gwinnett High School