ALMA LILLIAN JOY
Odessa
Summary
Motivated and adaptable professional with hands-on experience in customer service, teamwork, and community engagement. Gained leadership skills working at Subway in a fast-paced food service environment, ensuring customer satisfaction and operational efficiency. Further developed discipline, collaboration, and problem-solving abilities through national service with AmeriCorps NCCC, contributing to impactful community projects across diverse regions. Reliable, quick to learn, and passionate about making a positive difference in any role.
Overview
3
3
years of professional experience
Work History
Clerk
Dollar Tree Distribution Center
Odessa
05.2025 - Current
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Utilized computer software programs to create reports, labels, forms.
- Created memos, letters, emails, reports, presentations as requested by management.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Maintained inventory levels of office supplies and equipment as needed.
- Verified accuracy of all paperwork prior to submission for processing.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered customer inquiries via phone and email.
- Answered telephones, directed calls, and took messages.
- Delivered messages and ran errands.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
Core Member
AmeriCorps NCCC
Vinton
02.2025 - 04.2025
- Waking up and staying on a consistent schedule (6am-4/5pm)
- Completing daily Paperwork
- Completing Tool training
- Actively Working on Team based learning & team leading training on a day to day basis
- Environmental Protection and Environmental Management in first project
- Promoted high team satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our projects and services.
- Conducted team analysis and testing to identify and resolve technical issues within the team thru weekly team meetings.
- Operated a variety of machinery and tools safely and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- 3 months Completed out of a 10 month program
Sandwich artist
Subway
Duncan
01.2022 - 12.2023
- Inspected equipment regularly for proper functioning and sanitation standards.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Followed established procedures for handling money transactions accurately.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Verified that prepared food met quality standards prior to serving it to customers.
- Upsold additional items to increase store profits.
- Replenished condiments and other supplies at front counter areas.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Assisted team members during peak hours when necessary.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Organized inventory for efficient restocking of products.
- Greeted customers and provided product knowledge.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Answered guest questions, delivering most accurate, and updated information available.
- Informed customers of regular deals or monthly specials to upsell orders.
- Verified orders and bagged items for easy transport.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assembled and served meals according to specific guest requirements.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Closing store duties
Education
High school Graduate -
Duncan highschool
Duncan01.2024
Skills
- Document management
- Data entry
- Office administration
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Filing systems
- Record preparation
- Telephone etiquette
- Bookkeeping
- Administrative tasks
- Driver communications
- Typing speed
- Database entry
- Peer relationships
- Scanning and copying
- Verbal and writing communication
- Confidentiality
- Document review
- Document editing
- Multitasking
- Food preparation
- Cash handling
- Multitasking abilities
- Training new staff
- Upselling techniques
- Inventory counts
- Safe food handling
- Taking and preparing orders
- Sandwich preparation
- Creative problem solving
- Heavy lifting
- POS system operation
- Portion control
- Payment processing
- Flexible schedule
- Willingness to learn
- POS system expertise
- Patience and empathy
- Knife handling skills
- Cross-training experience
References
- Subway, 123-456-7890, hello@reallygreatsite.com
- AmeriCorps NCCC, 123-456-7890, JBurns@americorps.gov, Dhelle@americorps.gov, jakelly@americorps.gov, JAngulo-Standley@nccc.americorps.gov
Languages
English
Timeline
Clerk
Dollar Tree Distribution Center
05.2025 - Current
Core Member
AmeriCorps NCCC
02.2025 - 04.2025
Sandwich artist
Subway
01.2022 - 12.2023
High school Graduate -
Duncan highschool