Alma Lugo
New York,NY
Summary
Proven track record of excellence in data management and project leadership at EmblemHealth. Expert in Microsoft Office and spreadsheet management, adept at streamlining processes for efficiency. Demonstrated ability to foster teamwork, exceeding project goals through effective communication and meticulous data governance. Achieved significant improvements in operational efficiency and data accuracy.
Overview
19
19
years of professional experience
Work History
Data Specialist
EmblemHealth
11.2012 - 12.2014
- Maintained files, records and chronologies of entry activities.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Produced monthly reports with advanced Excel spreadsheet functions.
Project Specialist
EmblemHealth
06.2010 - 11.2012
- Managed multiple projects simultaneously, ensuring timely completion and high-quality output.
- Established clear lines of communication between all parties involved in projects, preventing misunderstandings or miscommunications from jeopardizing outcomes.
- Improved project efficiency by streamlining communication and collaboration among team members.
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phases.
Disease Management Coordinator
EmblemHealth
06.2008 - 06.2010
- Trained new Disease Management Coordinators on department protocols, policies, and best practices.
- Organized workshops focused on teaching patients how to use technology effectively in managing their conditions remotely.
- Managed caseloads efficiently while maintaining a high level of quality in service delivery and documentation standards.
Center Manager
EmblemHealth
10.1995 - 06.2008
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
The Bronx, NYSkills
- Microsoft Office proficiency
- Spreadsheet Management
- Compiling Data
- Data Governance
Timeline
Data Specialist
EmblemHealth
11.2012 - 12.2014
Project Specialist
EmblemHealth
06.2010 - 11.2012
Disease Management Coordinator
EmblemHealth
06.2008 - 06.2010
Center Manager
EmblemHealth
10.1995 - 06.2008
Bachelor of Arts - Business Administration
Lehman College of The City University of New York