Alma Luna

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Operated cash register to record transactions accurately and efficiently.
• Served food and beverages promptly with focused attention to customer needs.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Banquet server

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Contributed to inventory management by monitoring stock levels.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Managed inventory of dining supplies to prevent shortages during service.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Improved dining experience by providing prompt, attentive service to guests.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Streamlined order-taking process to minimize wait times for diners.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Answered customers' questions, recommended items, and recorded order information.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
• Served food and beverages promptly with focused attention to customer needs.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Supported laundry team with timely washing, folding, and stocking of clean linens for guest use.
• Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
• Performed minor maintenance tasks, contributing to the upkeep of the facilities.
• Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
• Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
• Reduced time spent on cleaning duties by establishing an organized system for storage areas.
• Maintained safety standards by conducting routine inspections and ensuring adherence to protocols.
• Strengthened guest loyalty through attentive problem resolution while maintaining confidentiality at all times.
• Optimized workflow during high-volume periods by proactively identifying areas requiring additional attention or support from colleagues.
• Increased hotel''s visual appeal by assisting in the upkeep of landscaped areas and exterior spaces as needed.
• Gathered linen supplies and organized linen closets for prompt room restocking.
• Filed maintenance work order forms to notify maintenance of needed repairs.
• Refilled par stock of guest amenities and supplies in each housekeeping storage area.
• Rotated mattresses regularly to prevent sagging and promote guest comfort.
• Handled requests for extra linens, toiletries and other supplies.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Changed bed linens and collected soiled linens for cleaning.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Restocked cleaning storage cabinets, carts and baskets for easy use.

• Contributed to continuous improvement initiatives by identifying areas of inefficiency through close observation of work processes.
• Boosted customer satisfaction with quick resolutions based on up-to-date information from the status board.
• Streamlined communication between departments for smoother workflow by providing real-time updates on the status board.
• Ensured compliance with safety protocols by diligently monitoring work permits and related statuses in realtime.
• Improved operational efficiency by monitoring and maintaining accurate status board information.
• Collaborated with multiple departments and served as a central point of contact for information flow through status board updates.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Addressed customer feedback and complaints to maximize satisfaction.
• Maintained a high level of professionalism and courtesy while addressing guests'' needs over the phone.
• Handled emergency situations calmly and professionally, coordinating with relevant hotel staff to resolve issues swiftly and effectively.
• Managed a high volume of incoming calls from both internal and external sources, ensuring efficient call routing and minimal wait times.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Followed up on customer inquiries to confirm issues were adequately addressed.

• Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
• Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
• Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
• Inspected rooms to confirm adherence to department standards.
• Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
• Reported damages, disturbances and shortcomings to supervisor.
• Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
• Proactively reported possible security risks or suspicious activities observed within guest spaces, ensuring the safety of guests and hotel property.
• Collaborated with front desk staff to communicate room statuses, enhancing customer service efficiency.
• Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
• Trained new Guest Room Attendants on company policies and procedures, maintaining a high standard of performance across the team.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Inspected guest rooms to replenish soap, paper towels and toiletries.
• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Washed and put away kitchen dishes, utensils and glassware.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
• Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
• Enhanced guest satisfaction by providing thorough and timely room cleaning services.
• Implemented eco-friendly practices in cleaning procedures, reducing environmental impact and waste.
• Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.