Alma Martinez
Las Cruces,NM
Summary
To obtain a challenging position, that will utilize my personal background and skills; So I can personally grow and contribute to the growth of the company. I am a forthcoming Operations Coordinator systematic about enhancing project production. Strong networking and computational skills with expertise in AS400 and AXON.
Overview
17
17
years of professional experience
Work History
Operations Coordinator
Airport Logistics Group
Chicago, IL
10.2013 - 07.2017
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Oversaw day-to-day operations of large teams across several sites.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Data entry for all inbound and export for Air and Ocean Freight
- Answered multi telephone lines.
- Assisted customers and drivers picking up freight.
- Checked system for customs clearance requirements.
Customer Service Representative
MidCoast Cargo Connection
Elk Grove Village, IL
02.2005 - 07.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving them/
- Answered multi telephone calls promptly.
- Data Entry for Air Import and Air Exports.
- Received Inbound Line haul truckloads.
- Reported all overages, shortages, and damages to consignee.
- Checked in all Export Air Fright and made sure all proper paperwork was accounted for.
- Data Entry for Permits to Transfer or IT customs clearance
Customer Service Representative
Wice Freight SVS
Elk Grove Village, IL
08.2000 - 12.2004
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Data entry of Inbound Ocean Freight.
- Submitted Customs Clearance Paperwork for further freight movement.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Provided Drivers with proper paperwork, pick-ups and deliveries.
Education
High School Diploma -
West Leyden High School
Northlake06.2000
Skills
- Originality and Creativity
- Problem Anticipation and Resolution
- Quality Assurance and Control
- Customer Care
- Inquiry Requests
- Process and Procedure Refinement
- Incident Response
- Data Entry Software
- Desktops, Laptops and Mobile Devices
- Operations and Procedural Knowledge
- Logistics
- Word Processing
Languages
Spanish
Professional Working
Timeline
Operations Coordinator
Airport Logistics Group
10.2013 - 07.2017
Customer Service Representative
MidCoast Cargo Connection
02.2005 - 07.2013
Customer Service Representative
Wice Freight SVS
08.2000 - 12.2004
High School Diploma -
West Leyden High School
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