Alma Martinez
San Luis,AZ
Summary
Responsible front office possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Overview
10
10
years of professional experience
Work History
Patient Access Associate
Yuma Regional Medical Center
Yuma, AZ
04.2022 - Current
- Scheduled appointments for patients according to their needs and preferences.
- Verified patient information through insurance eligibility checks.
- Assisted with registration of new patients and updating existing patient records.
- Processed payments for services rendered including co-pays and deductibles.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Resolved any issues that arose during registration process in a timely manner.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Adhered to HIPAA regulations while handling confidential patient information.
- Attended departmental meetings regularly to stay updated on policy changes.
- Verified demographics and insurance information to register patients in computer system.
Secretary
DME of Yuma
Yuma, AZ
08.2018 - 05.2020
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Completed supply orders and maintained appropriate levels of office supplies.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Fostered productivity by coordinating itinerary and scheduling appointments.
- Provided administrative support to marketing team members, fostering timely project completion.
- DME billing.
- Followed up on insurance claims and patient aging. Investigate and resolved denied claims.
- Resubmitted claims as necessary.
- Verification of insurance and Authorizations.
Instructional Aide
Crane Middle School
Yuma, AZ
10.2014 - 05.2018
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from instructor.
- Cleaned and organized classrooms, materials and supplies.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Supervised students and maintained security throughout school buildings and on field trips.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Graded homework assignments, tests and special projects.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Created and distributed instructional materials for group and one-on-one use.
Education
High School Diploma -
Kofa High School
Yuma, AZ05.1998
Education
Arizona Western College
Yuma, AZEducation
Northern Arizona University
Flagstaff, AZBachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZSkills
- Requisition processing
- Prioritization and time management
- Letter writing
- Vendor relations skills
- Office staff leadership
- Filing experience
- Inventory purchasing
- Spreadsheet development
- Inventory systems
- Multi-line phone systems
- Invoicing and billing
- Transporting files
- File and data retrieval systems
- Scheduling and calendar management
- Mail management
- Insurance eligibility verification
- Excel spreadsheets
- Billing and coding
Timeline
Patient Access Associate
Yuma Regional Medical Center
04.2022 - Current
Secretary
DME of Yuma
08.2018 - 05.2020
Instructional Aide
Crane Middle School
10.2014 - 05.2018
High School Diploma -
Kofa High School
Education
Arizona Western College
Education
Northern Arizona University
Bachelor of Science - Applied Human Resources Management
Grand Canyon University