Alma Martinez
Pasadena
Summary
Dynamic administrative professional with extensive experience at CSL Plasma, excelling in customer service and office management. Proven ability to enhance patient satisfaction through efficient scheduling and compassionate communication. Skilled in data entry and adept at maintaining confidentiality, contributing to a positive work environment and streamlined operations.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Administrative Assistant /Front Desk Medical Receptionist
CSL Plasma
08.2024 - 03.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Medical Assistant
Baytown Clinic
08.2015 - 10.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Receptionist
Clinica Hispana
04.2015 - 08.2017
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Completed clerical duties and tasks for clinic administration.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
M.D. - Medical Assistant
Everest Institute
Houston, TX11-2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Filing
- Customer relations
- Scheduling
- Documentation and recordkeeping
- Strong problem solver
- Office management
- Professional communication
- Scheduling and calendar management
Languages
Spanish
Full Professional
Timeline
Administrative Assistant /Front Desk Medical Receptionist
CSL Plasma
08.2024 - 03.2025
Medical Assistant
Baytown Clinic
08.2015 - 10.2018
Medical Receptionist
Clinica Hispana
04.2015 - 08.2017
M.D. - Medical Assistant
Everest Institute
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