Alma Martinez
Boerne,TX
Summary
Dynamic Medical Office Specialist with proven expertise at HCA Physician Services Group in claims processing and patient scheduling. Adept at resolving billing issues and ensuring HIPAA compliance, while demonstrating exceptional attention to detail. Bilingual in Spanish, enhancing communication with diverse patient populations and improving overall service delivery.
Overview
10
10
years of professional experience
Work History
Medical Office Specialist
HCA Physician Services Group
10.2022 - Current
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
Retail Sales Associate
TJ Maxx, TJX Companies
11.2015 - 03.2020
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Certificate- Medical Assistant -
Sanford–Brown
San Antonio, TX11-2013
Skills
- Patient scheduling
- HIPAA compliance
- Claims processing
- Insurance verification
- Payment collection and processing
- Knowledgeable in medical terminology
- Insurance authorizations
Languages
Spanish
Timeline
Medical Office Specialist
HCA Physician Services Group
10.2022 - Current
Retail Sales Associate
TJ Maxx, TJX Companies
11.2015 - 03.2020
Certificate- Medical Assistant -
Sanford–Brown
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