Alma Mcdaniel
Houston,TX
Summary
Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments. Experienced with patient support and healthcare navigation. Utilizes communication and problem-solving skills to advocate for patient needs. Track record of effective collaboration and resolving patient concerns swiftly and empathetically. Diligent Patient Financial Liaison- transplant with solid background in patient advocacy. Skilled in navigating healthcare systems to support and guide patients through complex medical processes. Demonstrated ability to communicate effectively and resolve patient concerns efficiently.
Overview
20
20
years of professional experience
Work History
Meat Wrapper
HEB Grocery Store
10.2008 - Current
- Labeled meat items clearly and accurately with allergen information and expiration dates.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Unloaded new product from delivery vehicles and moved efficiently to cooler and freezer for proper storage.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Protected consumers by consistently following food handling and safety guidelines.
- Kept shelves and display cases organized, products fronted and expired items removed.
- Wrapped meat produce to maintain quality, freshness and condition.
- Weighed, wrapped and labeled meat products for sale to grocery customers.
- Enhanced overall customer satisfaction by providing prompt and accurate meat wrapping services.
- Improved efficiency by properly labeling all wrapped meats with relevant information such as weight, price, and expiration date.
Medical Assistant
Westside Physician Clinic
06.2005 - 08.2007
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
Medical Assistant
Texas Urgent Care
08.2004 - 07.2006
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Education
Bachelor Of Behavioral Science - Healthcare Navigation
University of Houston - Downtown
Houston, TX12-2024
Medical Assistant Diploma - Medical Assistant
Bradford School of Business
05-2004
Skills
- Patient Rights
- Organized nature
- Decision-making support
- Verbal and written communication
- Care improvement
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- HIPAA Compliance
- Money Handling
- Patient check-in
Timeline
Meat Wrapper
HEB Grocery Store
10.2008 - Current
Medical Assistant
Westside Physician Clinic
06.2005 - 08.2007
Medical Assistant
Texas Urgent Care
08.2004 - 07.2006
Bachelor Of Behavioral Science - Healthcare Navigation
University of Houston - Downtown
Medical Assistant Diploma - Medical Assistant
Bradford School of Business