Alma Meza Martinez
Santa Fe,NM
Summary
Professional Family Assistance Analyst with over 10 years of experience in customer service and empathy-driven communication. Expertise in case management, data analysis and resource coordination. Proven track record of streamlining processes at the State of New Mexico, enhancing service delivery. Skilled in Microsoft Power Apps, consistently fostering collaboration and achieving high client satisfaction.
Overview
7
7
years of professional experience
Work History
Family Assistance Analyst
State of New Mexico
11.2023 - Current
- Streamlined assistance processes for improved efficiency and timely delivery of services to families.
- Promoted a supportive environment through empathy and understanding in all communications with families.
- Contributed to team collaboration by sharing insights from case management experiences, fostering knowledge exchange among colleagues.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Bilingual Patient Advocate
Elevate PFS Holdings
11.2021 - 11.2023
- Screenings uninsured hospital patients to determine if they are a viable candidate for federal, government and disability assistance.
- Entered details into computer systems and managed database of information.
- Complete the appropriate application and communicate with government or local agencies to follow through approval.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
- Collaborated with hospital staff, case managers, state social workers, insurance adjusters, attorneys and financial counselors.
- Collaborated with COBRA program, commercial insurance, Thrift-Party Liability, Workers Compensation, Indian Health Services, Medicaid services including Newborn, Adult, Pregnancy & Institutionalized Hospital and Medical Medicaid.
Retail Agent
MVD Express
11.2020 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Processing client data and inputting information to a state data base.
- Verifying documentation to ensure all process can be processed accordingly.
Crew Member
Trader Joe's
07.2018 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Boosted sales revenue by implementing effective sales strategies and building strong client relationships.
Education
High School Diploma -
Santa Fe High School
Santa Fe, NM05.2015
Skills
- Excellent customer service
- Sales
- Compassion and Empathy
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Documentation and paperwork
- Computer proficiency
- Professionalism
- Data Entry
- Microsoft Power Apps
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Family Assistance Analyst
State of New Mexico
11.2023 - Current
Bilingual Patient Advocate
Elevate PFS Holdings
11.2021 - 11.2023
Retail Agent
MVD Express
11.2020 - 10.2021
Crew Member
Trader Joe's
07.2018 - 03.2020
High School Diploma -
Santa Fe High School
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