Alma Miranda
San Antonio,TX
Summary
Accomplished General Manager at BurgerKing, adept in operations management and leadership, significantly enhanced sales and profitability. Expert in fostering team unity and driving performance improvements. Excelled in client relations and strategic planning, ensuring sustained organizational growth. Skillfully managed budgets and cultivated vital partnerships, achieving notable customer retention and loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
BurgerKing
03.2013 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Education
GED -
CBTIS
Mexico02.1995
Skills
- Problem Resolution
- Operations Management
- Team Player
- Leadership and team building
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Staff training/development
- Inventory Control
- Customer Relationship Management
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Staff Training and Development
- Administrative Skills
- Staff Development
- P&L Management
- Team training and development
- Motivation
- Client Relations
- Schedule Management
- Staff Motivation
- Labor Cost Controls
- Customer Retention
- Process Improvements
- Deadline-oriented
- Strategic Planning
- Performance Improvement
- Vendor relationships
- Employee Development
- Project Management
- Consistently meet goals
- Facility Management
- Performance Improvements
- Exceptional interpersonal communication
- Staffing
- Performance Evaluations
- Workflow Planning
- Purchasing
- Recruitment
- Expense Control
- Networking abilities
- Interpersonal Skills
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Marketing - Implemented marketing strategies which resulted in X% growth of customer base.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Number in the development of Project name.
Affiliations
- Professional Convention Management Association
- Professional Women's Network, Treasurer 2002-2004
- Project Management Institute
- American Institute of Certified Public Accountants
- Society of Women Engineers
- Association for Computing Machinery
- National Association of Social Workers
- Toastmasters
- American Marketing Association
- Society of Human Resource Management
- International Association of Administrative Professionals
- International Council of Nurses
- Jaycees
- American Medical Informatics Association
- Freemason
- Institute of Electrical and Electronics Engineers
- APICS – Association for Supply Chain Management
- Lions Club
- Rotary International
- American Society of Safety Professionals
Additional Information
Servself ,accounting services, training
Languages
English, Spanish
Professional Working
Timeline
General Manager
BurgerKing
03.2013 - 06.2024
GED -
CBTIS
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