Alma Moore

Provided product and service information to customers. Performed in-depth research to answer more complex questions.
Aided cardholders with account questions, billing transactions, financial plans and promotions
Verify clients by asking predefined date of birth, name and passcode questionsCorresponded with differentteams to determine solutions to problems.
Held each team member accountable for achieving brand and performance goals. Listen carefully to clients and make notes of information both mentally and actuallyAsk questions to determine nature of problem or queryAssist clients through online and phone banking problemsAssisted customers with credit line increases/decrease inquiries, disputesand account educationMaintained and exceeded company's established quality, compliance, and customer service standardsDocumented each customer's account accessed with information provided including results of the callReviewed and approved online account enrollment applicationsProvided informal coaching for associates when needed

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Processed customer adjustments to maintain financial accounts.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recorded account information to open new customer accounts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Collected and analyzed customer information to prepare product or service reports.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Provided ongoing guest service.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Explained plans for treatment and payment options.
• Used Software to schedule appointments.
• Compiled and reviewed medical charts.
• Facilitated communication between patients and various departments and staff.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Followed document protocols to safeguard confidentiality of patient records.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

• Streamlined operational efficiencies by collaborating with surgeons, anesthesiologists, and nursing staff to coordinate timely surgeries.
• Improved patient scheduling efficiency by streamlining appointment booking processes.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Collaborated closely with administrative staff to ensure adequate staffing levels during high-volume surgery days or absences among team members.
• Contributed to overall clinic success with proactive identification of areas for process improvement in scheduling systems.
• Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Coordinated with facilities to set up surgeries for 8 General Surgeons and 2Plastic Surgeons.