Alma Morales
Norborne,MO
Summary
Proven industry expert from Longhorn Steakhouse, adept in hospitality service and analytical thinking, Excel in guest engagement and complaint resolution. Trained teams, enhanced guest loyalty, and managed high-volume environments with a strong work ethic and leadership. Fluent in multiple languages, Bringing a unique blend of hard and soft skills to elevate guest experiences.
Overview
6
6
years of professional experience
Work History
Service Professional, Server, Bartender
Longhorn Steakhouse
01.2018 - Current
- Displayed excellent time management skills by consistently completing tasks within company time standards while maintaining high-quality standards.
- Managed high-volume workloads while maintaining a strong focus on guest satisfaction.
- Actively train new team members on company standards and culture.
- Demonstrated commitment to professional development by actively cross-training: server assistant, bartender, and service professional.
- Increased guest loyalty through personalized attention and genuine care for their needs.
- Supported the management team by
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Logies On The Corner
09.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Restaurant Hostess
Tarahumara's Mexican Cafe
01.2019 - 10.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Associate of Arts - Liberal Arts And General Studies
Rose State College
Oklahoma City, OK05.2022
Skills
- Industry Expertise
- Complaint resolution
- Brand Awareness
- Analytical Thinking
- Strong Work Ethic
- Guest Engagement
- Hospitality service expertise
- Foreign language proficiency
- Reliable and Responsible
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Logies On The Corner
09.2020 - 11.2022
Restaurant Hostess
Tarahumara's Mexican Cafe
01.2019 - 10.2019
Service Professional, Server, Bartender
Longhorn Steakhouse
01.2018 - Current
Associate of Arts - Liberal Arts And General Studies
Rose State College