Alma Moran
San Antonio,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Whilst also balancing school work and club organizations. Determined to attend multiple in school and out of school volunteer events and charity fundraisers.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
Lubbock, TX
08.2023 - 09.2023
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Barista
Dutch Bros
San Antonio, TX
02.2023 - 08.2023
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Described menu items to customers and suggested products based on stated preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Team Member
Whataburger
San Antonio, TX
11.2022 - 01.2023
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Served meals to customers in a friendly and courteous manner.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed variety of duties related to food service.
Retail Shift Supervisor
Clothes Mentor
San Antonio, TX
07.2021 - 07.2022
- Monitored store operations, ensuring compliance with all safety regulations and company policies.
- Performed daily opening and closing duties such as balancing register tills and preparing bank deposits.
- Supervised staff, including hiring, training, scheduling and performance management.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered calls during shift to assist with customer questions and concerns.
Education
GED -
Madison High School
San Antonio, TX05-2023
Some College (No Degree) - Liberal Arts And Sciences
Texas Tech University
Lubbock, TXSkills
- Maintain School and Work Balance
- Team Leadership
- Speedy and Efficient
- Cash Handling
- Goal Setting
- Adaptability
- Store Organization
- Customer Service
- Team Player
- Friendly, Positive Attitude
Accomplishments
- 12th grade - Honor Chord ceremony: Granted 2 honorary chords for being summa cum laude and participating in UT Onramps Physics.
- 11th - NHS Membership: Recieved a certificate as a new member of the National Honor Society for having GPA of 90% or higher.
- GPA: Achieved a 4.0 GPA and was in the 1st quantile.
Affiliations
- NHS: Recognition of outstanding and goal oriented students dedicated to volunteer events, fundraising, and school work.
- HOSA: A guidance for students entering a health profession, and providing volunteer work specifically Health related.
- Student Council: Eager students seeking involvement in school oriented events. Helping coordinate Prom, Homecoming and creating advertising posters.
- Interact: The High school version of Rotary club, For students eager to engage with the community and give back to those who need it.
Timeline
Barista
Dutch Bros
08.2023 - 09.2023
Barista
Dutch Bros
02.2023 - 08.2023
Team Member
Whataburger
11.2022 - 01.2023
Retail Shift Supervisor
Clothes Mentor
07.2021 - 07.2022
GED -
Madison High School
Some College (No Degree) - Liberal Arts And Sciences
Texas Tech University