Alma Morris
Supervisor
Mesa,AZ
Summary
Dynamic sales and customer service professional with a proven track record at Headstone House, enhancing customer experiences and driving sales through strong relationship-building skills. Proficient in point-of-sale systems, I consistently improved transaction accuracy and customer satisfaction, fostering loyalty and retention while implementing effective sales strategies.
Overview
24
24
years of professional experience
Work History
Sales Assistant
Headstone House
06.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Organized merchandise displays to optimize visual appeal and promote sales initiatives.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed over 50 customer calls per day, with great communication skills.
Pharmacy Technician Supervisor
YVFWC Access Central Pharmacy
12.2001 - 06.2024
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored pharmacy technicians on medication dispensing procedures and customer service protocols.
- Implemented workflow improvements to enhance efficiency in prescription processing and inventory management.
- Coordinated staff schedules and delegated tasks to optimize team performance and quota.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed over 50 customer calls with great communication skills.
Education
GED -
Yakima Valley Community College
Yakima, WA11-2000
Skills
- With care and empathy for client support
- Strategic sales development
- Efficient sales transaction processing
- Great customer service
- Sales strategy to understand what the customer is looking for
- Point-of-sale systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Certified Pharmacy Technician, Washington Board of Pharmacy - [ June 13, 2005 - Present VA000060408 ]
Timeline
Sales Assistant
Headstone House
06.2024 - Current
Pharmacy Technician Supervisor
YVFWC Access Central Pharmacy
12.2001 - 06.2024
GED -
Yakima Valley Community College