Alma Morris
Supervisor
Mesa,AZ
Summary
Dynamic sales and customer service professional with a proven track record at Headstone House, enhancing customer experiences and driving sales through strong relationship-building skills. Proficient in point-of-sale systems, I consistently improved transaction accuracy and customer satisfaction, fostering loyalty and retention while implementing effective sales strategies.
Overview
24
24
years of professional experience
Work History
Sales Assistant
Headstone House
Whittier, CA
06.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Organized merchandise displays to optimize visual appeal and promote sales initiatives.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed over 50 customer calls per day, with great communication skills.
Pharmacy Technician Supervisor
YVFWC Access Central Pharmacy
Yakima, WA
12.2001 - 06.2024
- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored pharmacy technicians on medication dispensing procedures and customer service protocols.
- Implemented workflow improvements to enhance efficiency in prescription processing and inventory management.
- Coordinated staff schedules and delegated tasks to optimize team performance and quota.
- Ensured patient safety through accurate labeling, packaging, and documentation of dispensed medications.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
- Boosted team morale by fostering a supportive atmosphere while setting expectations for professional growth within the department.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed over 50 customer calls with great communication skills.
Education
GED -
Yakima Valley Community College
Yakima, WA11-2000
Skills
- With care and empathy for client support
- Strategic sales development
- Efficient sales transaction processing
- Great customer service
- Sales strategy to understand what the customer is looking for
- Point-of-sale systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Certified Pharmacy Technician, Washington Board of Pharmacy - [ June 13, 2005 - Present VA000060408 ]
Timeline
Sales Assistant
Headstone House
06.2024 - Current
Pharmacy Technician Supervisor
YVFWC Access Central Pharmacy
12.2001 - 06.2024
GED -
Yakima Valley Community College