Alma Murillo
Los Angeles,CA
Summary
Bilingual Branch Manager skilled at motivating diverse staff to meet customer needs. Hard-working and dedicated with strong planning, project management and leadership abilities. Excellent communication skills Energetic Motivational leadership style Excellent work ethic Team leadership People-oriented Reliable Fluent in Spanish Dependable Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Branch Manager
Wells Fargo Bank
Culver City
05.2017 - Current
- Proactively identified and solved complex strategy problems that impact sales management and business direction
- Planned and executed promotional events
- Modeled trends and adjusted branch plans accordingly
- Implemented annual performance appraisals for all branch staff
- Recruited and hired new branch employees
- Mentored staff to increase success and productivity
- Developed standard operating procedures
- Wells@Work proponent for district
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Increased efficiency and drove branch revenue by optimizing daily operations
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits
- Designed sales and service strategies to improve revenue and retention
- Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
- Developed annual branch business plan for maximum profitability and effectiveness
- Educated customers on a variety of loan products and available credit options to promote valuable decision-making
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Assistant Manager
Wells Fargo Bank
CA
10.2015 - 05.2017
- Provided bank leadership in the absence of branch manager
- Developed strategy to achieve target sales goals
- Monitored daily operations and supported Branch Manager in necessary duties
- Implemented operational improvements to increase efficiency and reduce losses
- Trained and mentored highly effective teams to meet service standards
- Wells at work advocate, supported business owner to provide financial literacy to employees.
Personal Banker
Wells Fargo Bank
Los Angeles
07.2014 - 10.2015
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Established connections with new clients through proactive follow-up strategies
- Promoted a diverse array of financial products by continuously acquiring new industry knowledge
- Maximized branch revenue by optimizing daily operations and increasing efficiency
- Created strategic financial solutions to suit client needs and promote branch services
- Developed highly effective teams to support branch operations and cultivate customer satisfaction.
CSSR
Wells Fargo Bank
Los Angeles
05.2010 - 06.2014
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Established connections with new clients through proactive follow-up strategies
- Promoted a diverse array of financial products
- Created strategic financial solutions to suit client needs and promote branch services
- Maximized branch revenue by optimizing daily operations and increasing efficiency
- Increased teller efficiency by developing and implementing improved service methods.
Teller
Wells Fargo Bank
Los Angeles
09.2009 - 05.2010
- Directed specific questions to appropriate branch personnel
- Processed cash withdrawals
- Examined checks for identification and endorsement
- Managed customer referrals to help financial services team members capitalize on sales changes.
Personal Banker
Chase Bank
Pacific Palisades
06.2006 - 05.2010
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Established connections with new clients through proactive follow-up strategies
- Promoted a diverse array of financial products by continuously acquiring new industry knowledge
- Maximized branch revenue by optimizing daily operations and increasing efficiency
- Created strategic financial solutions to suit client needs and promote branch services
- Developed highly effective teams to support branch operations and cultivate customer satisfaction
- Networked to build client base and promote products to new and existing clients
- Loaded consumer loan applications into [Software] program.
Education
High School Diploma -
Hamilton High School
Cosmetology Licence -
International Academy of Beauty
Skills
- Excellent communication skills
- Energetic
- Motivational leadership style
- Excellent work ethic
- Team leadership
- People-oriented
- Reliable
- Fluent in Spanish
- Dependable
Accomplishments
- Consistently maintained high customer satisfaction ratings
- Received an internal audit score of 98%
Timeline
Branch Manager
Wells Fargo Bank
05.2017 - Current
Assistant Manager
Wells Fargo Bank
10.2015 - 05.2017
Personal Banker
Wells Fargo Bank
07.2014 - 10.2015
CSSR
Wells Fargo Bank
05.2010 - 06.2014
Teller
Wells Fargo Bank
09.2009 - 05.2010
Personal Banker
Chase Bank
06.2006 - 05.2010
High School Diploma -
Hamilton High School
Cosmetology Licence -
International Academy of Beauty