Alma Narvaez
West Valley City,UT
Summary
Proven to excel in fast-paced environments, I leveraged my packing accuracy and effective communication skills at BBSI Staffing to enhance order fulfillment processes. My dedication to warehouse safety and customer satisfaction significantly improved operational efficiency, achieving demanding productivity goals and fostering customer loyalty.
Overview
7
7
years of professional experience
Work History
Picker Packer
BBSI Staffing
West Valley City, UT
08.2022 - 12.2022
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Line Operator
Your Employment Solutions
West Valley City, UT
04.2022 - 07.2022
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
- Provided timely feedback to supervisors regarding any potential issues or areas for improvement in the production process.
- Collaborated with team members to achieve daily production targets and consistently meet deadlines.
- Followed best manufacturing practices for operation of production equipment.
Retail Sales Associate Cashier
Carters Oshkosh
West Valley City, UT
08.2021 - 12.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
Customer Service Representative
Taxi Los Angeles
West Valley City, UT
02.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
West High School
Salt Lake City, UTSkills
- Product Packaging
- Order Picking
- Warehouse Safety
- Packing Accuracy
- Customer Service
- Active Listening
- Critical Thinking
- Problem Resolution
- Scheduling
- Teamwork and Collaboration
- Multi-tasking strength
- Reliable and punctual
- Cash Handling
- Outgoing Personality
- Flexible Schedule
- Cash Register Operation
- Stocking and Receiving
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Picker Packer
BBSI Staffing
08.2022 - 12.2022
Line Operator
Your Employment Solutions
04.2022 - 07.2022
Retail Sales Associate Cashier
Carters Oshkosh
08.2021 - 12.2021
Customer Service Representative
Taxi Los Angeles
02.2016 - 08.2019
West High School