Alma Navares
Orlando,FL
Summary
Driven Operations Manager with a proven track record at Alternative Home Health Agency, enhancing operational efficiency and employee motivation. Excelled in team leadership and problem-solving, significantly improving client relationships and compliance. Mastered staff training and workflow optimization, demonstrating a commitment to continuous improvement and operational excellence. Focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams, problem-solver and dedicated to streamlining operations to promote organizational efficiency.
Overview
13
13
years of professional experience
Work History
Operations Manager
Alternative Home Health Agency
7081 Grand National Dr. Ste. 101 Orlando Fl. 32819
03.2017 - Current
- Oversee the referral intake, Scheduling,Medical records, Billing, Payroll and Ordering supplies.
- Supervise the Operations of the entire office not limited to, Employees in the office such Medical record clerk, Front Desk/HR, Nurses, PT, OT and HHA.
- May interview new employee of their respective position of hire, except Clinician such as Nurses,PT and OT.
- Teach and train new Employee on each respective position.
- May Obtain Authorization from private insurance, review insurance coverage before assigning to clinicians.
- Maintaining patient records in compliance with security regulations.
- Ensured compliance with industry regulations.
Referral Coordinator/Scheduler
Alternative Home Health Agency
7081 Grand National Dr. Ste 101 Orlando Fl. 32819
11.2011 - 02.2017
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Reviewed patient information to met criteria for Home Health Care services
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Education
Bachelor of Science - Business Management
University of Mindanao, Philippines
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Training
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Maintaining Compliance
- Goal Setting
- Client Relationships
- Workflow Optimization
Timeline
Operations Manager
Alternative Home Health Agency
03.2017 - Current
Referral Coordinator/Scheduler
Alternative Home Health Agency
11.2011 - 02.2017
Bachelor of Science - Business Management
University of Mindanao, Philippines