Alma Navares
Orlando,FL
Summary
Driven Operations Manager with a proven track record at Alternative Home Health Agency, enhancing operational efficiency and employee motivation. Excelled in team leadership and problem-solving, significantly improving client relationships and compliance. Mastered staff training and workflow optimization, demonstrating a commitment to continuous improvement and operational excellence. Focused on successful team building, cost-cutting and operational improvements. Reliable team player committed to building high-performing teams, problem-solver and dedicated to streamlining operations to promote organizational efficiency.
Overview
13
13
years of professional experience
Work History
Operations Manager
Alternative Home Health Agency
03.2017 - Current
- Oversee the referral intake, Scheduling,Medical records, Billing, Payroll and Ordering supplies.
- Supervise the Operations of the entire office not limited to, Employees in the office such Medical record clerk, Front Desk/HR, Nurses, PT, OT and HHA.
- May interview new employee of their respective position of hire, except Clinician such as Nurses,PT and OT.
- Teach and train new Employee on each respective position.
- May Obtain Authorization from private insurance, review insurance coverage before assigning to clinicians.
- Maintaining patient records in compliance with security regulations.
- Ensured compliance with industry regulations.
Referral Coordinator/Scheduler
Alternative Home Health Agency
11.2011 - 02.2017
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Reviewed patient information to met criteria for Home Health Care services
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Education
Bachelor of Science - Business Management
University of Mindanao, Philippines
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Planning and Implementation
- Staff Training
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Maintaining Compliance
- Goal Setting
- Client Relationships
- Workflow Optimization
Timeline
Operations Manager
Alternative Home Health Agency
03.2017 - Current
Referral Coordinator/Scheduler
Alternative Home Health Agency
11.2011 - 02.2017
Bachelor of Science - Business Management
University of Mindanao, Philippines
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