ALMA OJEDA
Customer Service
San Antonio,TX
Summary
A confident, reliable and enthusiastic individual, with over twenty years of customer service experience. I enjoy helping clients, customers and individuals with any problems they may have. I am a great communicator, over the phone, face to face and via email.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
El Buen Gusto Mexican Cafe
07.2011 - 05.2025
- I started of as a server and became the restaurant manager in 2016. As the restaurant manager I was responsible for effectively recruiting and managing employees, overseeing operations, handling and solving customer complaints, and generating financial reports. Ensure health and safety regulations and manage inventory.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Bilingual Telephone Banker
Wells Fargo Bank
01.2010 - 01.2012
- As a bilingual telephone banker, I worked in a bank facility call center speaking to customers remotely. My job duties included informing customers of bank policies and procedures, handling concerns regarding transactions, and utilizing banking software to complete tasks.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Monitored and verified suspicious activity on customer accounts.
Payroll Specialist
Select Staffing Agency
03.2003 - 05.2009
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Resolved payroll discrepancies quickly and successfully.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Managed payroll data entry and processing for 600 employees to comply with predetermined company guidelines.
Education
Associate degree - Business Administration
Cerritos College
06.2005
Skills
- I have great communication skills, and I am a problem solver Bilingual, fluent in Spanish Great organizational skills and leadership
- Passion for customer satisfaction
- Adaptable
- Customer service
- Calm and pleasant demeanor
- Payroll administration
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
El Buen Gusto Mexican Cafe
07.2011 - 05.2025
Bilingual Telephone Banker
Wells Fargo Bank
01.2010 - 01.2012
Payroll Specialist
Select Staffing Agency
03.2003 - 05.2009
Associate degree - Business Administration
Cerritos College
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