Alma Ortiz
Hammond,IN
Summary
Certified Google IT Support Professional. Possessing 3+ years experience in retail have led to solid communication skills and ability to lead with a positive attitude to achieve positive results and customer satisfaction. Bilingual in English/Spanish. Responsive and resourceful professional knowledgeable about maintaining schedules, coordinating inventory and promoting financial sustainability. Good sales planning, service management and motivational skills. Skillfully recognize areas of weakness and implement corrective actions to maintain operations alignment with strategic goals.
Overview
19
19
years of professional experience
Work History
Assistant Manager Operations
Nordstrom
Chicago, IL
11.2021 - Current
- Promoted within a year to supervise a team of 20 store associates to assure adequate production
- Handle hundreds of daily requests for online customer orders
- Increased productivity by 20% by making sure team finished processing merchandise on timely manner
- Coordinate successful events such as arranging and preparing for company recognitions/fashion shows
- Install new software on mobile devices, reconfigure and update mobile devices as needed, troubleshoot mobile devices/printers
- Provided 50+ new hires with appropriate training on web fulfillment and stock/receiving
- Conducted regular cycle counts to ensure accurate inventory levels.
- Conducted performance reviews for staff members on a regular basis.
Fulfillment Associate
Nordstrom Rack
Chicago, IL
11.2020 - 11.2021
- Processed online customer orders in a timely manner which led to increasing sales to 30%
- Earned company All Star Award for overall performance - All Star Awards are given to employees who exemplify customer service and company sales
- Translated between customers and management using bilingual skills in Spanish/English
- Presented useful ideas such as labeling designated working stations, storage for extra supplies, how to manage time and schedules to increase productivity
- Attended a 4-week training, Aspiring Leaders Class, which is offered by managers to employees in whom they see leadership potential
Caretaker
Hammond, IN
05.2005 - 11.2015
- Assisted elderly father-in-law with basic needs such as personal hygiene, dressing for the day, eating and exercise
- Provided compassionate care and emotional support to improve overall outlook on life
- Assisted with children's physical and emotional development through the application of age-appropriate activities
Education
Google IT Support Professional Certificate -
Merit America
08.2022
Skills
- Microsoft Office 365
- Technical Support & Troubleshooting
- User Training & Support
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Team Leader
- Strong Communicator
- Positive Attitude
- Adaptability & Flexibility
- Process Improvement
- Logistics Management
- Staff Training and Development
Websites
Timeline
Assistant Manager Operations
Nordstrom
11.2021 - Current
Fulfillment Associate
Nordstrom Rack
11.2020 - 11.2021
Caretaker
Hammond, IN
05.2005 - 11.2015
Google IT Support Professional Certificate -
Merit America