Alma Palacios

-Served customers via telephones and electronic correspondence.
-Managing filing system
-Maintaining digital and physical records
-Managing schedule and appointments
-Perform filing and clerical duties
-Accuracy and attention to detail
-Accurate record keeping
-Handling multiple incoming calls
-Summarized calls in order to input accurate information to ensure customer satisfaction.
-Managed team, had influence in assigning correct individuals for tasks, managed concerns
empathetically in order to meet team members and company needs.

-Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

-Served customers via telephones and electronic correspondence.
-Managing filing system
-Maintaining digital and physical records
-Managing schedule and appointments
-Perform filing and clerical duties
-Accuracy and attention to detail
-Accurate record keeping
-Handling multiple incoming calls
-Summarized calls in order to input accurate information to ensure customer satisfaction.
-Managed team, had influence in assigning correct individuals for tasks, managed concerns
empathetically in order to meet team members and company needs.

-Learned duties for various positions and provided
backup at key times.
-Worked closely with shift manager to solve problems
and handle customer concerns.
-Enhanced customer satisfaction by providing
efficient and accurate cash transactions.
-Handled cash with high accuracy and took care to
check bills for fraud.
-Maintained a balanced cash drawer, ensuring
accurate accounting at the end of each shift.

-Reduced incoming call response time by
implementing an effective call routing system.
-Monitored and screened visitors to verify
accessibility to inter-office personnel.
-Supported office efficiency by performing clerical
tasks such as data entry, photocopying, scanning,
and faxing documents.
-Corresponded with clients through email, telephone,
or postal mail.
-Enhanced customer satisfaction by promptly
addressing inquiries and providing accurate
information.
-Answered central telephone system and directed calls accordingly.
-Operated multi-line telephone system to answer and
direct high volume of calls.
-Scheduled office meetings and client appointments
for staff teams.