Alma Pareja
Bridgeton,NJ
Summary
Proven leader in hospitality, adept at guest relations management and high-volume dining, with a track record of enhancing customer loyalty at Antojitos Guerrero Mx. Excelled in menu presentation and memorization, significantly improving guest experience. Skilled in training teams and resolving issues, ensuring top-notch service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Head Waiter
Antojitos Guerrero Mx
1161 Bridgeton Millville Pike Bridgeton, NJ 08302
06.2022 - 07.2024
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Material Handler
INTEX Millwork Solutions
45 Mill St, Mays Landing, NJ 08330
12.2020 - 05.2022
- Located materials and supplies by pulling and verifying items on production orders.
- Maintained inventory by identifying, labeling and placing materials and supplies in stock.
- Maintained a clean and safe work environment by following safety protocols and conducting regular inspections.
- Provided training to new warehouse staff on proper material handling techniques and warehouse procedures, ensuring high standards of work.
- Filled orders by packaging items and labeling for delivery.
- Sanded decos as smooth as possible and ensured final product was a masterpiece for the customer.
Waitress Trainee
The Grove at Centerton
11022 Almond Rd, Pittsgrove, NJ 08318
10.2018 - 09.2019
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
High School Diploma -
Bridgeton High School
Bridgeton, NJ06.2018
Skills
- Guest Relations Management
- High-volume dining
- Menu presentation
- Menu Memorization
Timeline
Head Waiter
Antojitos Guerrero Mx
06.2022 - 07.2024
Material Handler
INTEX Millwork Solutions
12.2020 - 05.2022
Waitress Trainee
The Grove at Centerton
10.2018 - 09.2019
High School Diploma -
Bridgeton High School