Alma Perez
CA
Summary
Experienced bilingual with attention to detail seeking a challenging office position with an established company.
Overview
17
17
years of professional experience
Work History
Administration Assistant
College Hospital
02.2018 - Current
- Overlooking housekeeping debt
- Approving time cards
- Managing three departments of employee schedules
- Maintaining hospital requests
Business Analyst
EvolveSPM
08.2013 - 06.2015
- Led incoming calls and resolved trouble tickets from multiple clients
- Accounted for configuration of payment definitions using custom web based software
- Expertly used Excel and PowerPoint for detailed research and investigation leading to resolution of client questions and requests
- Worked closely with the development team and management to resolve reported software bugs and the development of new features in the software application
- Provided testing and quality assurance as needed.
Analyst
Denso
07.2008 - 09.2011
- Responsible for verifying and plotting points of interest (POI) using phone calls, research, Powerpoint, and coordinates
- Analyzed incoming POI data using Excel to report towards management
- Provided administrative assistance to project managers as needed.
Debt Collector
Insure Now
02.2007 - 03.2008
- Contacted clients and delinquent accounts to resolve issues
- Consistently met monthly quotas
- Entrusted with a high level of sensitive information in order to recover accounts
- Maintained and processed billing
- Developed policies and procedures to achieve maximum productivity and expense control
Education
Skills
- Excellent knowledge of Outlook, MS Word, Excel and PowerPoint
- Experience in office management, customer service, billing, voicing, and collections
- Quick to learn new skills and applications at an accurate level
- Capable of multitasking and working in high-pressure situations
- Advanced level speaking and writing in the Spanish and English language
Timeline
Administration Assistant
College Hospital
02.2018 - Current
Business Analyst
EvolveSPM
08.2013 - 06.2015
Analyst
Denso
07.2008 - 09.2011
Debt Collector
Insure Now
02.2007 - 03.2008