Alma Placencia
Fontana,California
Summary
Proven to enhance operational efficiency at Loma Linda Medical Center, adept in HIPAA compliance and patient scheduling, I streamlined inter-departmental communication and reduced patient wait times. Skilled in workflow optimization and maintaining professionalism under pressure, my approach significantly improves service delivery and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Central Scheduler
Loma Linda Medical Center
2022.06 - Current
- Used electronic systems to enter provider orders and retrieve test results.
- Enhanced communication between departments, streamlining the scheduling process and reducing errors.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
- Assisted in the development of policies and procedures for efficient scheduling practices across all departments.
- assisting patients in setting up there new appointments .
- Reduced patient wait times with accurate and timely appointment scheduling.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Maintained accurate patient records, ensuring smooth transitions between appointments and healthcare providers.
- Scheduled patients for tests and consultations.
Customer Service Representative
Palm Imaging of Loma Linda
2017.09 - 2022.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Tailored scheduling approaches to accommodate unexpected changes, minimizing impacts on project timelines and costs.
Packer
Quicksilver
2017.03 - 2017.09
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Packer
Uggs
2016.01 - 2017.03
- Improved team collaboration through effective communication and coordination with coworkers.
- Collaborated with team members to achieve daily goals and meet company objectives.
- assisted in packing the customers orders for the holidays
- worked in an extreme fast paced environment
- Maintained inventory accuracy, conducting regular stock checks and updating records.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
- Inspected items for defects and damage.
- Placed items into bags, boxes or other containers.
Education
High School Diploma -
Orange High School
Orange, CA06.2017
Skills
- Deadline-oriented
- Workflow Optimization
- Calendar Management
- Meeting Coordination
- HIPAA Compliance
- Patient confidentiality
- Patient Scheduling
- Data entry proficiency
- Insurance Verification
- Follow-up skills
Languages
Spanish
Full Professional
Timeline
Central Scheduler
Loma Linda Medical Center
2022.06 - Current
Customer Service Representative
Palm Imaging of Loma Linda
2017.09 - 2022.06
Packer
Quicksilver
2017.03 - 2017.09
Packer
Uggs
2016.01 - 2017.03
High School Diploma -
Orange High School
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