Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Alma Ramaj

Ridgewood,NJ

Summary

Detail-oriented and highly organized professional with a reputation for effective communication and problem-solving abilities. Known for achieving measurable results and quickly adapting to new environments. Eager to contribute to team success and further develop professional skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Instructional Aide

Oradell Public School
09.2024 - Current
  • Assist in preparing instructional materials, setting up equipment, and facilitating classroom activities;
  • Administer and score quizzes, and exams under the direction of the lead teacher;
  • Provide support during classes, group lessons, and classroom activities;
  • Provide one-on-one support for students needing additional assistance, improving their understanding of course material;
  • Contribute to a positive classroom environment by establishing rapport with students;
  • Assist in monitoring student progress, providing feedback to teachers for assessment and improvement strategies;
  • Maintain safety and security by overseeing about 120 students in recess environments;
  • Offer emotional support to students, including listening to their concerns, and offering encouragement;
  • Collaborate and work closely with the lead teacher;
  • Participate in professional development opportunities to stay current on best practices in education and improve instructional techniques.

Customer Service (part-time)

Any Time Construction LLC
01.2023 - 03.2024
  • Assisting customers, providing information about products or services, and resolving complaints or issues in a timely and professional manner;
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings;
  • Collaborated with team members to improve overall response times and service quality;
  • Enhanced customer experiences by providing timely and accurate information on products and services;
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing;
  • Managed approximately 30 incoming calls and emails per day from customers;
  • Providing excellent service and ensuring clients receive the necessary support to achieve their goals;
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Teacher Assistant

4-Martyrs Elementary and Middle School
12.2021 - 12.2023
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students;
  • Supervised 125 students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning;
  • Offered emotional support to students, including listening to their concerns;
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community;
  • Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner;
  • Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success;
  • Actively participated in professional development opportunities to stay current with emerging trends in education and improve instructional effectiveness.

Judicial Secretary

Special Court of First Instance for Corruption and Organized Crime
09.2007 - 12.2021
  • Ensured accurate record-keeping, diligently tracking court orders, rulings, and decisions;
  • Coordinated court proceedings efficiently by preparing necessary documentation and communicating effectively with all involved parties;
  • Reduced errors in legal documents by meticulously proofreading drafts before submission or filing;
  • Streamlined judicial processes by organizing and maintaining case files and legal documents;
  • Handling incoming and outgoing correspondence, including letters, 30 emails per day, and court documents;
  • Enhanced court efficiency by managing daily schedules, appointments, and meetings for the judge;
  • Contributed to a professional courtroom environment by providing exceptional administrative support to the judge and staff members;
  • Collaborated with judges to draft opinions, demonstrating strong attention to detail and knowledge of legal terminology;
  • Developed effective relationships with courthouse personnel resulting in more efficient scheduling of hearings;
  • Maintained strict confidentiality in handling sensitive information related to cases and litigants.

Head of Secretary

Court of First Instance for Serious Crimes
01.2013 - 09.2013
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Enhanced office efficiency by streamlining processes and implementing new organizational systems;
  • Cultivated an organized filing system for both digital and physical documents, increasing ease of access for all employees;
  • Oversaw daily operations in the office, effectively managing resources and personnel for optimal productivity;
  • Maintained electronic filing systems and categorized documents;
  • Maintained daily report documents, memos and invoices;
  • Assisted in budget development for the administrative department, tracking expenses closely throughout the fiscal year;
  • Certificated court's acts, and issuance of certificates for the data requested by third parties from court register;
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Trained new administrative staff members on office procedures;
  • Managed approximately 100 phone and email correspondence per day and handled incoming and outgoing mail and faxes;
  • Provided clerical support to company employees by copying, faxing, and filing documents;
  • Provided exceptional customer service by greeting visitors and directing them to appropriate personnel or resources as needed.

Education

Master of Arts - Criminal Law

Faculty of Law, University of Tirana
Albania
07-2016

Bachelor of Arts - Law

Faculty of Law, University of Tirana
Albania
07-2007

Skills

  • Attention to details;
  • Organizational and planning skills;
  • Communication and interpersonal skills;
  • Problem-Solving and Conflict Resolution;
  • Time management;
  • Administrative support and document preparation;
  • Strong work ethic and multitasking;
  • Computer skills and adaptability in technological changes;
  • Teamwork and collaboration

Certification

  • English as a Second Language

Certificate - Faculty of Foreign Languages, University of Tirana, Albania, Dec 2007;

  • Knowledge of Italian Language

Certificate - Italian Institute of Culture in Tirana, Albania, May 2003.


Interests

  • Crafting and DIY Projects;
  • Road Trips;
  • Music;
  • Reading;
  • Volunteering for community

Timeline

Instructional Aide

Oradell Public School
09.2024 - Current

Customer Service (part-time)

Any Time Construction LLC
01.2023 - 03.2024

Teacher Assistant

4-Martyrs Elementary and Middle School
12.2021 - 12.2023

Head of Secretary

Court of First Instance for Serious Crimes
01.2013 - 09.2013

Judicial Secretary

Special Court of First Instance for Corruption and Organized Crime
09.2007 - 12.2021

Master of Arts - Criminal Law

Faculty of Law, University of Tirana

Bachelor of Arts - Law

Faculty of Law, University of Tirana

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Alma Ramaj