Alma Ramirez
Oakland,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing six years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
16
16
years of professional experience
Work History
Medical Assistant
John K. Konstantin M.D.
Oakland, CA
02.2018 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Auto Insurance Agent
Ccr Insurance
Oakland, CA
06.2008 - 01.2018
- Assessed customer needs and provided appropriate insurance solutions.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Advised customers on best practices for filing claims and resolving disputes.
- Ensured compliance with state regulations regarding auto insurance policies.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Researched customer inquiries about billing discrepancies or coverage questions.
- Maintained accurate records of customer interactions including notes on conversations and changes made to accounts.
- Reviewed new business applications for completeness prior to submission to underwriters.
- Adhered to all company guidelines relating to ethical standards when working with customers.
- Provided assistance in resolving complaints filed by customers against the company.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Sought out new clients and developed clientele by networking to find new customers.
Education
Phlebotomy - Phlebotomy
Fast Response
Berkeley, CA07-2016
Nursing Assistant - Nursing Assistance
Quest Nursing Education
Oakland, CA02-2016
Associate of Science - Medical Assistant
Western Career Institute
San Leandro, CA08-2010
Medical Assistant - Medical Assisting
Western Career College
San Leandro08-2009
Skills
- HIPAA Compliance
- Medical Terminology
- Phlebotomy
- Patient Scheduling
- Data Entry
- Medical Billing
- Payment Collection
- Patient-Focused Care
- Procedure Assistance
- Inventory Management
- Patient Flow Management*
- Compassionate
- Maintaining Confidentiality
- Patient Management
- Medical Records Management
- Patient Assessments-
- Fluent in Spanish*
- Specimens Collection and Processing-
- Conversant in Spanish
- Insurance Verification
Languages
Spanish
Native/ Bilingual
Websites
Timeline
Medical Assistant
John K. Konstantin M.D.
02.2018 - Current
Auto Insurance Agent
Ccr Insurance
06.2008 - 01.2018
Phlebotomy - Phlebotomy
Fast Response
Nursing Assistant - Nursing Assistance
Quest Nursing Education
Associate of Science - Medical Assistant
Western Career Institute
Medical Assistant - Medical Assisting
Western Career College
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