Alma Ramos
Sonoma,California
Summary
Dynamic House Manager at Lifehouse Agency with demonstrated expertise in crisis management and team leadership.
Overview
13
13
years of professional experience
Work History
House Manager
Lifehouse Agency
Marin/Sonoma, CA
08.2024 - Current
- Oversaw design and implementation of SLS to improve service delivery efficiency.
- Coordinated person-centered individual service plans (IPP) with all relevant stakeholders.
- Collaborated with Autism specialists, regional centers, and families for comprehensive support.
- Conducted site visits to assess program effectiveness and ensure compliance standards.
- Hired qualified staff across all positions to uphold high service quality.
- Managed billing processes, approving timesheets, purchase orders, and mileage sheets monthly.
- Supported individuals in developing self-advocacy skills through personalized guidance.
- Maintained emergency cell phone coverage and ensured rapid response.
Assistant Manager
Lifehouse Agency
Sonoma, California
08.2022 - 08.2024
- Collaborated with Autism specialists, regional centers, and families to enhance service delivery.
- Scheduled and coordinated medical and dental appointments for individuals.
- Hired qualified staff across all positions to support program objectives.
- Managed monthly billing processes and approved timesheets, purchase orders, and mileage sheets.
- Conducted frequent site visits to monitor service quality and compliance.
- Supported individuals in developing self-advocacy skills to promote independence.
- Maintained cell phone coverage to effectively handle emergencies and urgent situations.
- Tracked data related to program outcomes and operational efficiency.
Lead Direct Support Professional
Lifehouse Agency
Sonoma, CA
06.2015 - 08.2023
- Oversaw residents and staff to ensure a safe, supportive living environment.
- Administered medication per physician directives with accuracy and care.
- Monitored patient progress and documented health status changes for care team updates.
- Developed rapport with residents to foster trust and security in care.
- Supervised daily activities while assisting residents with individual needs.
- Maintained clean, safe, and organized living spaces to promote well-being.
- Managed incoming mail, bills, and invoices, executing necessary actions efficiently.
- Promoted to House Manager in August 2024 for exemplary performance.
Caregiver
Vintage Senior Living
Sonoma, CA
05.2014 - 06.2015
- Monitored vital signs and medication usage, documenting variances and notable responses.
- Changed dressings, bandages, and binders to ensure proper healing and sanitation.
- Developed patient care plans in collaboration with doctors and registered nurses.
- Transported patients using wheelchairs to facilitate rehabilitation and daily activities.
- Assisted patients with personal hygiene tasks to promote comfort and dignity.
- Performed data entry tasks for accurate record-keeping and documentation.
Administrative Assistant
Farmers Insurance Agency
Napa, CA
09.2012 - 05.2014
- Managed telephone communications, prioritizing inquiries and composing correspondence.
- Created and updated digital records to ensure accurate documentation.
- Maintained office supply inventory through regular stock checks and ordering.
- Greeted visitors and customers, fostering a welcoming environment.
- Handled document copying, faxing, and filing for organized record-keeping.
- Collected vital documents and information upon referral for efficient processing.
Education
High School Diploma -
Napa High School
Napa, CA06.2007
Skills
- Communication skills
- Conflict resolution
- Time management
- Team leadership
- Technology proficiency
- Crisis management
- Case oversight
- Client representation
- Multitasking
- Organizational skills
- Training and development
- Adaptability
Languages
Spanish: Native/ Bilingual
Timeline
House Manager
Lifehouse Agency
08.2024 - Current
Assistant Manager
Lifehouse Agency
08.2022 - 08.2024
Lead Direct Support Professional
Lifehouse Agency
06.2015 - 08.2023
Caregiver
Vintage Senior Living
05.2014 - 06.2015
Administrative Assistant
Farmers Insurance Agency
09.2012 - 05.2014
High School Diploma -
Napa High School