Hi, I’m
Alma Reyes
Tolleson,AZ
Overview
10
years of professional experience
1
Foundations of Cybersecurity - Conducting a Security Audit
1
Linux & SQL-
1
Intrusion Detection System-Proficiency in using IDS tools
Work History
Self-employed
Care Assistant
02.2019 - 01.2021
Job overview
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Managed household tasks.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
Safeway Foods
Store Stocking- Reset Crew
04.2015 - 06.2019
Job overview
- Performed store resets, restocking, inventory management and Customer Service
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Wells Fargo Home Mortgage
Customer Service Representative
08.2013 - 03.2015
Job overview
- Streamlined communication between departments, ensuring smooth progress of loan applications from origination to closing.
- Reduced application errors by thoroughly reviewing all documents for completeness and accuracy.
- Enhanced Customer Service, utilized CRM and improved customer retention.
MCI
Customer Support Specialist
07.2011 - 07.2013
Job overview
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Skills
- Adaptability
- Communication
- Analytical thinker
- MS Office
- Attention to Detail
- Excellent communication
Languages
Spanish
Native or Bilingual
Certification
- Foundations of Cybersecurity - Coursera 2023
- Play it Safe: Manage Security Risks- Coursera
- Asset threats and Vulnerabilities-Coursera
- Sound the Alarm- Detection and Response
Timeline
Care Assistant
Self-employed
02.2019 - 01.2021
Store Stocking- Reset Crew
Safeway Foods
04.2015 - 06.2019
Customer Service Representative
Wells Fargo Home Mortgage
08.2013 - 03.2015
Customer Support Specialist
MCI
07.2011 - 07.2013
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