Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Alma Reyes

Surprise,AZ

Summary

Dynamic and dedicated professional with extensive experience in customer service at Federicos. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining accurate financial records, demonstrating integrity and attention to detail. Committed to fostering a positive shopping experience and driving repeat business.

Overview

3
3
years of professional experience

Work History

Cashier

Federicos
02.2023 - 02.2025
  • Processed customer transactions accurately and efficiently at point of sale.
  • Maintained a clean and organized checkout area to enhance customer experience.
  • Assisted customers with product inquiries, ensuring satisfaction and loyalty.
  • Handled cash and credit transactions, adhering to company policies for accuracy.
  • Collaborated with team members to streamline checkout procedures during peak hours.

Cashier

Taco Spot
04.2024 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Night Shift Manager

Burger King
11.2022 - 11.2023
  • Supervised night operations, ensuring compliance with health and safety regulations.
  • Trained and developed team members to enhance customer service skills.
  • Managed inventory levels, reducing waste through efficient stock control practices.
  • Implemented operational improvements, increasing efficiency in food preparation processes.
  • Resolved customer complaints effectively, maintaining high satisfaction levels during peak hours.
  • Coordinated staff schedules to optimize labor costs while meeting business needs.
  • Conducted nightly financial reconciliations, ensuring accuracy in cash handling procedures.
  • Led team meetings to communicate goals and improve overall store performance.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Completed routine store inventories.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.

Education

High School Diploma -

RSD Charter School
Phoenix, AZ

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Refunds and exchanges
  • Cash drawer balancing
  • Staff training
  • Attention to detail
  • Data entry
  • Honest and dependable

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Taco Spot
04.2024 - 08.2024

Cashier

Federicos
02.2023 - 02.2025

Night Shift Manager

Burger King
11.2022 - 11.2023

High School Diploma -

RSD Charter School

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Alma Reyes