Alma Rodriguez
Rio Rancho,NM
Summary
Dynamic and compassionate Front and Back Office Lead Medical Assistant with extensive experience at Rio Grande Urgent Care. Proven expertise in electronic health records and patient confidentiality, enhancing clinic efficiency and patient satisfaction. Adept at training staff and streamlining processes, ensuring high-quality care and operational excellence in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Front and Back Office Lead Medical Assistant
Rio Grande Urgent Care
03.2024 - 03.2025
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Streamlined administrative processes for faster appointment scheduling and reduced wait times.
- Trained new medical assistants on best practices, ensuring consistent quality of care across the team.
- Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
Medical Assistant
Southwest Women's Oncology
11.2022 - 09.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Car Salesperson
Hamilton GM Country
04.2021 - 10.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Front and Back Office Lead Medical Assistant
Sievers Sports Medicine
08.2014 - 07.2020
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Provided exceptional customer service while managing patient inquiries, resolving concerns promptly and professionally.
- Implemented electronic health record system, increasing data accuracy and accessibility for both patients and healthcare providers.
- Developed strong relationships with insurance companies to expedite claims processing and enhance overall patient satisfaction.
- Enhanced patient experience by efficiently managing front and back office tasks, improving overall clinic flow.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Portales Medical Clinic
12.2008 - 07.2014
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Taught patients about medications, procedures, and care plan instructions.
Education
No Degree - Phlebotomy
Eastern New Mexico University
Portales, NM05-2007
High School Diploma -
Elida High School
Elida, NM05-2002
Skills
- Venipuncture techniques
- HIPAA compliance
- Patient confidentiality
- Insurance verification
- Scheduling appointments
- Medical terminology expertise
- Front office management
- Medical billing and coding
- Medical office administration
- Compassionate
- Vital sign monitoring
- Phlebotomy
- Medical terminology
- Suture removal
Languages
Spanish
Full Professional
Timeline
Front and Back Office Lead Medical Assistant
Rio Grande Urgent Care
03.2024 - 03.2025
Medical Assistant
Southwest Women's Oncology
11.2022 - 09.2023
Car Salesperson
Hamilton GM Country
04.2021 - 10.2022
Front and Back Office Lead Medical Assistant
Sievers Sports Medicine
08.2014 - 07.2020
Medical Assistant
Portales Medical Clinic
12.2008 - 07.2014
No Degree - Phlebotomy
Eastern New Mexico University
High School Diploma -
Elida High School