Alma Rosa Islam
Wellington,Florida
Summary
To obtain a position within the this company, where my organizational skillset, positive outlook, and experience in leadership can compliment my communication skills. I will use these skills to assist in cultivating a organized and hospitable environment for the company I have the opportunity to serve.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER
RE/MAX EXELLENCE
01.2016 - 01.2023
- Managed team made up of 40+ real estate agents for 7 years
- I worked to lead coordination and a smooth transition for all new agents
- I worked to integrate new hires into the office socially, as well as review policy manual and office documents
- As office manager, I assisted with agent set up, software training, and answering questions relevant to day to day operations
- I assisted with contract related questions and Broker mint training
- I worked to assist agents in troubleshoot office equipment
- I coordinated conference room usage for closings and meetings
- Cinc (software) lead import and assignment (pond lead) and Cinc training overview on lead management
- I prepared and processed all agents billing
- I held the responsibility of reviewing agent contracts for accuracy and completeness and reviewing agents contracts disbursement forms
PRINCIPAL BROKER OWNER ASSISTANT
RE/MAX EXELLENCE
01.2016 - 01.2023
- As the assistant of the principal broker owner, I developed a high minded positive attitude as I answered incoming phone calls and welcoming office guests
- I coordinate lunchtimes, meetings, send outgoing mail daily
- Create and send special occasion agent cards
- Issue agent disbursement authorizations to Broker and act as office liaison to title, mortgage, inspection
Licensed Health Insurance Agent
1st Insurance Solution
02.2015 - 12.2019
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Collected premiums on or before effective date of coverage.
Education
High school diploma -
Chaparral High School
Ojai, CaliforniaMedical Assistant
Tech Development Center
Ventura, CaliforniaHealth Insurance
Gold Coast School
Lantana, FloridaSkills
- Communication
- Bilingual (Spanish and English)
- Culture development
- Event coordination
- Managerial leadership
- System implementation
- Problem solving
Certification
- High school diploma
- Front and back office medical assistant
- Insurance License
- Real estate broker License
Languages
Spanish
Native or Bilingual
Timeline
OFFICE MANAGER
RE/MAX EXELLENCE
01.2016 - 01.2023
PRINCIPAL BROKER OWNER ASSISTANT
RE/MAX EXELLENCE
01.2016 - 01.2023
Licensed Health Insurance Agent
1st Insurance Solution
02.2015 - 12.2019
High school diploma -
Chaparral High School
Medical Assistant
Tech Development Center
Health Insurance
Gold Coast School
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