Alma Rosario
Philadelphia,PA
Summary
Licensed Escrow Officer with 20+ years of title company escrow experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
29
29
years of professional experience
Work History
Lead Escrow Officer
Fidelity National Title of Florida
New Smyrna Beach, FL
02.2021 - 10.2023
- Achieved award 2021 Million Dollar Club by closing over million dollars in revenue.
- Was named 2022 5 Star Most Google Reviews
- Developed and maintained relationships with customers, lenders and other third parties.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
Escrow Officer
First Alliance Title Company
Denver, CO
01.2019 - 02.2021
- Managed lender specific accounts as their preferred Escrow Officer by handling 30 + files per month.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Escrow Officer
Heritage Title Company
Denver, CO
06.2018 - 11.2019
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Escrow Officer
Fidelity National Title of Florida
Palm Beach Gardens, FL
07.2017 - 12.2017
- Assigned and handled REO transactions (25+ monthly) and worked exclusively with lender's legal counsel in processing their sales of foreclose properties.
- Facilitated successful closings by guiding clients through signing process and explaining complex legal terminology in laymans terms.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Technical Support
LandTech Data Corporation
Royal Palm Beach, FL
08.2008 - 04.2017
- Used ticketing systems to manage and process support actions and requests from national software users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Communicated with internal technical support to investigate and fix technical issues.
- Provided technical support and issue resolution to users via remote assistance platforms.
Senior Title Closer
Royal Palm Title & Abstract LLC
Royal Palm Beach, FL
10.2003 - 06.2008
- Processed Real Estate Files from contract or title requests to post closing and sending policies out.
- Ensured timely closings by proactively addressing potential issues and maintaining open communication among all parties.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Built constructive relationships with customers to understand and capitalize on personalized preferences.
- Assisted clients in understanding complex mortgage documents by providing clear explanations of terms and conditions during the closing process.
- Identified areas for process improvement within the closing department leading to enhanced efficiency, reduced errors and cost savings.
Assistant Property Manager
Association of Puerto Ricans on the March (APM)
Philadelphia, PA
03.1995 - 06.2001
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Managed relationships with external partners and vendors to ensure timely delivery of products and services related to certification programs.
- Interpreted requirements and reviewed projects to assess compliance.
- Evaluated the effectiveness of current certification programs through ongoing analysis, making recommendations for improvements as needed.
Education
Bachelor Of Arts - Psychology
South University
West Palm Beach, FL06.2018
Skills
- Florida Closing Procedures & Regulations
- Bilingual (Fluent in Spanish & English)
- Customer Service Focused
- Attention to Detail
- Microsoft Office
- Database Management
- Multitasking and Prioritization
- Fraud Detection and Prevention
- Effective Communication
- Problem Solving Abilities
- Analytical and Critical Thinking
- Licensed Florida Title Agent and Notary Public
Timeline
Lead Escrow Officer
Fidelity National Title of Florida
02.2021 - 10.2023
Escrow Officer
First Alliance Title Company
01.2019 - 02.2021
Escrow Officer
Heritage Title Company
06.2018 - 11.2019
Escrow Officer
Fidelity National Title of Florida
07.2017 - 12.2017
Technical Support
LandTech Data Corporation
08.2008 - 04.2017
Senior Title Closer
Royal Palm Title & Abstract LLC
10.2003 - 06.2008
Assistant Property Manager
Association of Puerto Ricans on the March (APM)
03.1995 - 06.2001
Bachelor Of Arts - Psychology
South University
Similar Profiles
Debra BruceDebra Bruce
Certified Senior Escrow Officer at Fidelity National Title Company/Chicago Title Co.Certified Senior Escrow Officer at Fidelity National Title Company/Chicago Title Co.
Angela LusterAngela Luster
Assisting Escrow Officer at Chicago Title (Fidelity National Title)Assisting Escrow Officer at Chicago Title (Fidelity National Title)
Mashiya AvilaMashiya Avila
Escrow Officer at Fidelity National Title CoEscrow Officer at Fidelity National Title Co