Alma Ruiz
Las Vegas,NV
Summary
Organized and dedicated Administrative Assistant with proven track record in managing office operations and providing comprehensive administrative support. Exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Administrative Assistant I
State of Nevada Division of Welfare and Supportive Services
12.2009 - 08.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively. Provide program support duties such as assisting program clientele in person and on the telephone; explain application procedures and essential eligibility requirements; review basic forms and applications for completeness and standardized criteria; send out determination notices and contact clientele regarding inconsistent or incomplete information using standard forms and correspondence.
- Answered multi-line phone system, routing calls, relaying information and scheduling appointments.
- Reviewing and processing applications, forms, and other documents in a timely matter.
- Assisted and mentored onboarding new hires for over 10 years leading them with my experience, providing training materials, trained them with administrative duties such as customer service & registering applications.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure databases and filing systems.
- Computer software such as Excel to create spreadsheets and manage databases.
- Operating office equipment such as copiers, personal computers, facsimile machines, printers, scanners and other equipment; and performing related duties as assigned.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Managed mail, fax, electronic mail correspondence and handled incoming and outgoing mail and faxes.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
General Merchandiser
Food 4 Less Supermarket
01.2005 - 01.2006
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Operated equipment such as forklifts, pallet jacks and hand trucks to move merchandise.
- Pushed and stocked product consistently met time targets.
- Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Store Receiver
Food 4 Less Supermarket
01.2006 - 04.2008
- Supported team members across various departments in handling heavy merchandise or locating specific products upon request.
- Improved store efficiency by receiving, processing, and organizing incoming shipments promptly.
- Minimized waste by accurately tracking damaged or defective items and coordinating returns or exchanges with suppliers.
- Demonstrated adaptability by quickly learning new software systems and tools for improved inventory management and tracking.
- Contributed to a well-organized backroom area, helping to facilitate an efficient flow of merchandise throughout the store.
- Increased productivity with effective multitasking skills while managing multiple priorities in a fast-paced retail setting.
- Created a positive working atmosphere through professionalism, teamwork, and proactive problem-solving when faced with challenges related to receiving tasks.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
Education
High School Diploma -
Rancho High School
Las Vegas, NV05-2004
Skills
- Microsoft Word
- Microsoft Excel: Spreadsheets
- Customer and client relations
- Bilingual
- Multitasking
- Multi-line phone proficiency
- Database entry
- Prioritization
- Professional and mature
- Filing and data archiving
- Adaptability
- Training and coaching
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant I
State of Nevada Division of Welfare and Supportive Services
12.2009 - 08.2024
Store Receiver
Food 4 Less Supermarket
01.2006 - 04.2008
General Merchandiser
Food 4 Less Supermarket
01.2005 - 01.2006
High School Diploma -
Rancho High School
Similar Profiles
Debra Williams-EdwardDebra Williams-Edward
Family Service Specialist 3 at State of Nevada Division of Welfare and Supportive ServicesFamily Service Specialist 3 at State of Nevada Division of Welfare and Supportive Services
Agnes JacksonAgnes Jackson
Family Services Specialist at State of Nevada Division of Welfare and Supportive ServicesFamily Services Specialist at State of Nevada Division of Welfare and Supportive Services
Martha BensonMartha Benson
Supervisor at State of Nevada Division of Welfare and Supportive ServicesSupervisor at State of Nevada Division of Welfare and Supportive Services