Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ALMA RUVALCABA

Dallas

Summary

Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Overview

25
25
years of professional experience

Work History

Front Office Manager

Office of Dr. Ricardo Diaz
09.1999 - 10.2024
  • Answer phone calls and complete tasks needed by patients, Schedule follow up appointments and maintain appointment status on resource schedule, Verify insurance, Explain insurance benefits to patients, including deductible and copay, Collect and process deductibles, copays, and balances, Schedule lab/radiology appointments, Obtain referrals to specialists, utilizing Availity, Call patient regarding lab results, Call pharmacy for new and refill prescriptions, Maintain telephone encounters on patient files, Maintain P to P communication with Dr. Diaz

Front Office Manager

Office of Dr. Ricardo Diaz
09.1999 - 10.2024
  • Answer phone calls and complete tasks needed by patients, Schedule follow up appointments and maintain appointment status on resource schedule, Verify insurance, Explain insurance benefits to patients, including deductible and copay, Collect and process deductibles, copays, and balances, Schedule lab/radiology appointments, Obtain referrals to specialists, utilizing Availity, Call patient regarding lab results, Call pharmacy for new and refill prescriptions, Maintain telephone encounters on patient files, Maintain P to P communication with Dr. Diaz

Education

Gadsden High School
Anthony, NM
05-2024

Skills

  • Bi-lingual (English/Spanish)
  • Proficient in eClinical Works, Availity, CoverMyMeds, UTSW EPIC Care Link, Transaction Express (credit card approval)
  • Scheduling and calendar management
  • Administrative skills
  • Oral and writing communication
  • Data entry
  • Schedule management
  • Records management
  • Documentation and control
  • Relationship building
  • Exceptional communication
  • Listening skills
  • Workflow planning

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Office Manager

Office of Dr. Ricardo Diaz
09.1999 - 10.2024

Front Office Manager

Office of Dr. Ricardo Diaz
09.1999 - 10.2024

Gadsden High School