Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alma Salas

Garland

Summary

Dynamic hospitality professional with over 4 years of experience in customer service, recognized for consistently delivering exceptional guest experiences while enhancing operational efficiency. Strong communicator and collaborative team player, adept at driving revenue growth through strategic upselling and innovative service solutions. Possesses a unique blend of skills in acting, modeling, and creative content development, fueled by a passion for growth in diverse environments. Bilingual in English and Spanish, enabling effective engagement with a wide range of clientele.

Overview

6
6
years of professional experience

Work History

Administrative Lead

Texas Pain and Injury Center
12.2024 - Current
  • Manage billing and patient records to ensure accuracy and compliance.
  • Schedule and register patients, coordinating daily appointments efficiently.
  • Handle LOPs (Letters of Protection) and affidavits, supporting legal documentation processes.
  • Maintain organized records and provide administrative support for smooth office operations.
  • Streamlined communication processes among departments, ensuring timely information exchange.

Server / Bartender

Wildwood
01.2020 - 07.2025
  • Crafted cocktails and maintained a welcoming atmosphere for guests.
  • Consistently upsold menu items and beverages, increasing revenue while boosting guest satisfaction.
  • Delivered exceptional customer service in fast-paced dining environment.
  • Trained and mentored new staff on menu offerings and service standards.

Server

Joey of Dallas
01.2024 - 07.2024
  • Delivered attentive and personalized service, ensuring repeat visits.
  • Supported teamwork across kitchen and floor staff to maintain seamless service.
  • Implemented upselling techniques, enhancing overall revenue generation for the restaurant.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Assistant

Auto Experts TX
06.2023 - 07.2024
  • Streamlined operations and enhanced customer service processes.
  • Developed innovative solutions that improved efficiency and client satisfaction.
  • Excellent communication skills, both verbal and written.

Food Runner / Host / To-Go Specialist / Serve

Matt's Resturant
02.2020 - 10.2022
  • Multitasked in multiple front-of-house roles to ensure smooth operations.
  • Gained strong adaptability and customer service skills in a fast-paced environment.
  • Communicated effectively with servers to anticipate customer needs.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Greeted customers and provided outstanding customer service.

Education

High School Diploma: Modeling & Acting Program -

John Casablancas Centers
07-2024

High School Diploma -

Lakeview Centennial High School
Garland, TX
06-2021

Skills

  • Customer Service & Hospitality
  • Sales & Upselling
  • Acting & Modeling
  • Creative Content Creation
  • Team Collaboration
  • Multitasking in Fast-Paced Environments
  • Office administration
  • Document management
  • Workload prioritization
  • Calendar management
  • Organizational leadership
  • Self motivation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Lead

Texas Pain and Injury Center
12.2024 - Current

Server

Joey of Dallas
01.2024 - 07.2024

Assistant

Auto Experts TX
06.2023 - 07.2024

Food Runner / Host / To-Go Specialist / Serve

Matt's Resturant
02.2020 - 10.2022

Server / Bartender

Wildwood
01.2020 - 07.2025

High School Diploma: Modeling & Acting Program -

John Casablancas Centers

High School Diploma -

Lakeview Centennial High School

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