Alma Sanchez
Inglewood,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
CPHW
Altamed Medical Group
01.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Front Desk Receptionist/Front and Back Office Medical Assistant
PHILIP B WEINSTEIN MD
08.2005 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Completed all tasks in compliance with company policies and procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
Medical Assistant
Altamed Medical Group
06.2008 - 01.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in office.
Education
Medical Assisting
UEI COLLEGE
Huntington Park, CA06.2005
High School Diploma -
BELL HIGH SCHOOL
BELL CA06.2001
Skills
- Calm Under Pressure
- Attention to Detail
- Microsoft Office
- First Aid/CPR
- Research
- Team building
- Customer Service
- Good Telephone Etiquette
- Excellent Communication
- Verbal Communication
- Organizational Skills
- Team Management
- Flexible and Adaptable
- Organization and Time Management
Timeline
CPHW
Altamed Medical Group
01.2021 - Current
Medical Assistant
Altamed Medical Group
06.2008 - 01.2021
Front Desk Receptionist/Front and Back Office Medical Assistant
PHILIP B WEINSTEIN MD
08.2005 - Current
Medical Assisting
UEI COLLEGE
High School Diploma -
BELL HIGH SCHOOL
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